Keanu Tozios
Bishops Tachbrook,UK
Summary
Dynamic and results-driven professional with a strong foundation in customer service and logistics coordination. Demonstrates exceptional guest experience management, fostering genuine connections through positive interpersonal skills. A collaborative team player who values inclusivity and leverages strong organisational and creative problem-solving abilities to enhance efficiency. Proficient in MS Office applications and adept with platforms such as Itineris, LN, Salesforce, DCS, and Goldcrest. Skilled in health and safety systems, CRM systems training, vendor negotiation, maintenance scheduling, fleet management, and report writing. Committed to continuous improvement and delivering clear training sessions. Holds a driving licence with expertise in fleet software proficiency.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Fleet Coordinator
AML Controlled
2021.11 - 2026.02
- Cultivating strong collaborative relationships, both within internal AML departments and with external suppliers & dealers, prioritising delivery of timely and transparent communication and ensuring processes are adhered to and deadlines met.
- Coordinated the logistical requirements of all fleet vehicles within AML and regional teams, managing the transportation of vehicles between Gaydon, St Athan, Wellesbourne, Retailers, and client home deliveries. Ensured all relevant documentation, purchase orders, and invoices were prepared for shipment to guarantee the timely and efficient delivery of vehicles.
- Facilitating and support of all global ex-fleet wholesales, ensuring vehicles are de-fleeted on time and producing high quality photos of vehicles to make available for regional teams.
- Ownership of the AML Management car scheme throughout the entire vehicle lifecycle, from initial specification to order renewals and handovers; identified areas for improvement within the scheme and implemented robust processes to enhance communication, improve operational efficiency, and drive customer satisfaction.
- Responsible for coordinating management car scheme vehicle commissions, working closely with both internal and external VIP stakeholders to tailor vehicle specifications according to their preferences, whilst ensuring all changes align with scheme guidelines and ensuring all parties were fully satisfied with their specifications before the vehicle entered the build phase.
- Act as the primary point of contact for all car scheme-related vehicle issues, including service inquiries, repairs, breakdowns, and scheduling vehicle bookings, ensuring timely resolutions and clear communication with stakeholders.
- Ownership of administrative duties which include handling of V5C’s, V11 tax renewals, warranty cards and proto upgrade process.
- Registration of fleet vehicles using the DVLA RAV system and ensuring compliance with DVLA processes and requirements.
- Influencing and guiding the development of bespoke ‘Itineris’ system, providing key insights into the core functionalities of the tool to create a best-in-class fleet management system.
- Proven problem-solving skills demonstrated through identifying inefficiencies in legacy systems and leading the implementation of tech-driven solutions to improve operational workflows; also adept at quick-thinking, day-to-day troubleshooting — from resolving last-minute vehicle allocation issues to managing unexpected scheduling conflicts — ensuring minimal disruption to production and press operations.
- Strong end-to-end understanding of the vehicle production lifecycle, from prototype build and paint through to fleet allocation, handover; actively involved in modernizing legacy processes, enhancing accuracy, traceability, and operational efficiency across all stages.
- Key contributor towards shaping the new vehicle leasing contract, providing inputs to reduce operating costs whilst ensuring that essential policies were incorporated.
- Creating comprehensive user training guides covering all fleet processes, aiming to eliminate potential single points of failure.
- Produced and distributed monthly reports on all active Vodafone trackers, providing key stakeholders with cost analysis and usage insights that supported budget forecasting, contract negotiations, and strategic decision-making around fleet and asset optimization.
- Production and publication of a report for the internal AML finance analytical team, detailing the current management fleet size and operating costs.
- Designed and implemented a structured PPT (Paint Protection Film) stock and order tracking process, redefining how orders are placed and monitored; coordinated with external partners to bring in additional application support during peak launch periods, improving efficiency and ensuring timely delivery of vehicles.
Band 3 Administrator
NHS, Coventry & Warwickshire CCG
2020.12 - 2021.11
- Built relationships with internal NHS colleagues and external stakeholders for the efficient delivery of care package services and acting as the clinical brokerage function.
- Produced reports from computerised system as required or upon request.
- Tailored individual care packages for patients, sourcing and coordinating appropriate services based on their specific needs and requirements.
- Coordinated complaints management in accordance with policy, timely escalation to line management where appropriate.
- Undertook research and development in support of role performance.
- Managed accounts and raising invoices for income generation.
- Temporary agency contract
Logistics Booking Agent
CitySprint
2020.11 - 2020.12
- Provided general administration in support of business activities.
- Owned and managed courier bookings and customer accounts nationwide.
- Worked as part of a team in a dynamic, demanding environment to achieve sales targets.
- Temporary agency contract
- Utilised industry knowledge to assist clients in making informed decisions about property investments.
Group Desk Agent (Corporate & Leisure)
Mercure Hotel
2019.01 - 2019.11
- Delivery of exceptional guest experience service in a timely fashion and with precision & accuracy.
- General administration in support of business activities, including general day to day enquiries, processing customer bookings, raising purchase orders and timely invoicing.
- Induction of new employees on health and safety policies and procedures.
- Responsible for the training of new employees on hotel CRM system.
- Producing and distributing weekly reports for hotel management for bookings and cancellations.
- Responsibility for managing corporate and leisure group bookings, for 27 Mercure Hotels Nationwide.
Sales Agent
Trusted Advisory Group
2017.10 - 2017.12
- Received upwards of three hundred calls per day regarding mis-sold Payment Protection Insurance (PPI).
- Worked in a pressurised environment with high sales targets and conversion KPIs.
- Temporary contract
Front of House VIP Liaison/Concierge
Hotel Gotham
2016.07 - 2017.09
- Designated VIP liaison/point of contact for high profile guests, relating to facilities/services.
- Managed the guest experience including complaint handling and problem resolution.
- Provision of exceptional front of house service in a 5-star hotel environment.
Receptionist
Le Ville Hotel
2015.08 - 2016.07
- Meet and greet guests, first point of contact for customer experience.
- Administrative tasks, including bill preparation, sign-posting guests to hotel facilities and data entry.
- Organised travel and restaurant bookings for guests and visitors.
Photographer/Junior Graphic Design
Shoot Photo Studio & Casting Agency
2013.12 - 2015.06
- Completion of design and photography projects: wedding event and studio photography
- Website design, administration, and branding: including logo design.
- Provided general administration in support of business activities, which included general enquiries, processing customer orders, raising purchase orders and timely invoicing.
- Produced content for social media platforms.
- Designed pamphlets, business cards and newsletters.
Education
Transport CPC Qualification - Transport
NCT
Matric – A level Equivalent - undefined
Edenvale High School
Johannesburg, South AfricaEmergency First Aid at Work & CPR - undefined
Education Through Experience
Manchester, UK 2017.01 - 2020.01
Skills
- Exceptional guest experience and customer service Positive inter-personal skills quickly and effectively establishing genuine connections
- Collaborative team player, fostering an inclusive environment where all contributions are valued
- Excellent initiative and self-motivation, always seeking ways to improve myself and my work
- Strong organisational and creative problem-solving skills
- Report writing and information presentation
- Proficient in MS office applications and familiar with diverse, bespoke platforms including Itineris, LN, Salesforce, DCS and Goldcrest
- Health and safety systems, troubleshooting, and CRM systems training
- Delivering training in a clear and easy to understand manner
- Efficiency optimisation
- Fleet software proficiency
- Driving licence
- Logistics coordination
- Vendor negotiation
- Maintenance scheduling
- Fleet management
INTERESTS & HOBBIES
Gym & fitness, Video games, Motorsport, Films, Photography & drone videography
Timeline
Fleet Coordinator
AML Controlled
2021.11 - 2026.02
Band 3 Administrator
NHS, Coventry & Warwickshire CCG
2020.12 - 2021.11
Logistics Booking Agent
CitySprint
2020.11 - 2020.12
Group Desk Agent (Corporate & Leisure)
Mercure Hotel
2019.01 - 2019.11
Sales Agent
Trusted Advisory Group
2017.10 - 2017.12
Emergency First Aid at Work & CPR - undefined
Education Through Experience
2017.01 - 2020.01
Front of House VIP Liaison/Concierge
Hotel Gotham
2016.07 - 2017.09
Receptionist
Le Ville Hotel
2015.08 - 2016.07
Photographer/Junior Graphic Design
Shoot Photo Studio & Casting Agency
2013.12 - 2015.06
Matric – A level Equivalent - undefined
Edenvale High School
Transport CPC Qualification - Transport
NCT