Summary
Overview
Work history
Education
Skills
Timeline
Generic

Keanu Coffey

Banbury,Oxfordshire

Summary

Experienced and dedicated with over three years of hands-on experience in managing daily gaming floor operations in fast-paced AGC environments. Proven ability to lead and motivate teams, ensure compliance with gaming regulations, and maintain high standards of customer service and integrity. Skilled in conflict resolution, staff training, and operational efficiency, with a keen eye for detail and strong decision-making capabilities. Adept at fostering a safe, enjoyable, and profitable gaming atmosphere for guests and staff alike.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Supervisor

Merkur Slots
Banbury, Oxfordshire
04.2022 - Current
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity. Merkur was a brand new sector for me.
  • Supported team by demonstrating respect and willingness to help. My mobile was always on for anything new starters or experienced staff needed.
  • Displayed energy and enthusiasm in fast-paced environment. From my start date I have been eager to be equipped with all the knowledge one would need working in the Gambling sector, compliance, food safety, cash management, legislation, company standards e.g.
  • Used critical thinking to break down problems, evaluate solutions and make decisions, E.g., Local promotions and marketing, boosting hold reports, staff rota's, Customer complaints,
  • Provided constructive feedback to staff for improved performance levels. I have fostered a positive work environment to boost moral in staff (I would regularly create a more interactive way of learning for new and experienced staff to be fully compliant with job requirements and standards expected of Merkur Slots. For example late last year we had completed all internal audits except compliance so I created a 'cross country compliance crossword' which included all the information one would need to pass a compliance audit as well as a bit of fun for staff. This was not only rolled out to staff in our venue my area manager was impressed so sent it to venue managers in the area to set up with their teams and eventually was set out to the entire region by my regional manager. When we eventually did get a visit by the internal auditor we received a 100% compliance score and staff were more than complimentary about the cross word they were set a few weeks before.)
  • Communication is key in my role and i am a confident and enthusiastic in every conversation whether that be with customers or staff members.
  • Scheduled shifts and breaks for staff members to ensure optimal manpower utilisation.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Assured regulatory compliance with thorough mock audits, passed multiple internal audits with 100% and one irregular visit from the gambling commission where the venue also received 100%
  • Would review and order stock from company suppliers and maintain weekly/fortnightly records with excel stock sheets.
  • Monitored slot machine operations, assuring proper functioning throughout shift.
  • Updated knowledge about latest gambling laws, ensuring legality of operations at all times.
  • Trained new employees in casino policies and procedures to uphold standards.
  • Supported the venue manager in their day to day duties, would happily accept the responsibility of TIC when they would have other engagements or holiday, this gave me the tools to confidently lead any team to deliver success.

Labourer

Lee Hughes Building ltd/G&A Construction And Sons
Banbury, Oxfordshire
07.2021 - 04.2022


  • Maintained a tidy workspace by loading and unloading building materials efficiently.
  • Mixed various construction materials, including cement and plaster, for multiple applications.
  • Consistently adhered and implemented to safe practices for personal protective equipment usage, (i.e. safety boots, hi-vis', safety googles, when required.)
  • Ensured proper maintenance of tools to maximise effectiveness on projects, I would utilise the tools at hand precisely to ensure accuracy when completing tasks.)
  • Enhanced site cleanliness by routinely removing debris and waste materials.(was regularly praised by customers for how well maintained and tidy the process of construction was.)
  • Uphold high standards of workmanship while meeting deadlines.

Trading Assistant

Sainsbury's
Banbury, Oxfordshire
10.2017 - 07.2021
  • Executed daily responsibilities with precision and efficiency.(I was given the produce section for the majority of my shifts at Sainsburys, I would look to complete all my replenishment tasks and find another unfinished section or member of staff that needed help to not only deliver on stock replenishment but to get to grips with the rest of the stock and and shop layout rather than taking the novice approach to the rest of the store)
  • Delivered tasks successfully within tight deadlines. (For example we would receive our HGV deliveries typically around midnight but occasionally as late as 04:00AM, we would still deliver on the full replenishment of the store by 07:00AM (store opening times) while adhering to company standards.)
  • Worked flexible hours, covering nights, weekends, and bank holidays. (I worked night shifts for the final two years of my tenure at Sainsburys, as well as picking up extra shifts in the day or evenings as long as it did not abuse the companies rest policy of 11 hour breaks between shifts.)
  • Maintained impeccable hygiene standards by cleaning work areas and equipment.(sections were always replenished and displayed to company standards.)
  • Applied proactive customer service strategies to enhance satisfaction levels.(I would introduce customers to new points of sale as well as the plinth displays within the store in order to build trust and rapport with our customers while strategically boosting sales on primary items of stock.)

Production Operative

Hello Fresh
Banbury, oxfordshire
05.2017 - 10.2017
  • Streamlined stock control processes, minimising waste and overproduction.
  • Collaborated on problem-solving tasks to enhance workflow efficiency.
  • Conducted regular product quality checks, ensuring adherence to standards.
  • Monitored quality control procedures to maintain customer satisfaction.
  • Followed established company procedures for efficient task execution.
  • Operated machinery while adhering to operational instructions.
  • Enhanced safety standards through strict compliance with regulations.

Team Member - Supervisor

Burger King
Banbury, Oxfordshire
01.2015 - 04.2017
  • Achieved efficient workflow through effective time management practices.
  • Conveyed product information to customers, driving increased sales.
  • Executed daily duties with accuracy and efficiency.
  • Quickly acquired and applied new skills to enhance productivity.
  • Consistently maintained punctuality to ensure prompt operations.
  • Delivered friendly customer service, adeptly managing challenging situations.
  • Upheld stringent food hygiene standards, fostering customer trust.

Education

A-Levels - Sport science, Health and social care, A level history

North Oxfordshire Academy
Oxford, Oxfordshire
09.2013 - 07.2014

Skills

  • Team leadership and inspiration
  • Integrity and role modelling
  • Relationship building with colleagues and customers
  • Creative problem solving
  • Cash management
  • Personal and team development
  • Ambitious
  • Clear communication and feedback
  • Adaptability and innovation
  • Customer service orientation
  • Enthusiastic interpersonal skills

Timeline

Supervisor

Merkur Slots
04.2022 - Current

Labourer

Lee Hughes Building ltd/G&A Construction And Sons
07.2021 - 04.2022

Trading Assistant

Sainsbury's
10.2017 - 07.2021

Production Operative

Hello Fresh
05.2017 - 10.2017

Team Member - Supervisor

Burger King
01.2015 - 04.2017

A-Levels - Sport science, Health and social care, A level history

North Oxfordshire Academy
09.2013 - 07.2014

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Keanu Coffey