Keano Beurskens

Sandmartin Pub

Cardiff, South Glamorgan

12.2024 - Current

Improved customer satisfaction by providing attentive and professional service.
Supported other team members during busy periods ensuring efficient operations.
Managed high-volume orders to ensure timely delivery of meals.
Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
Worked efficiently under pressure during peak hours for seamless operations.
Cleaned and set tables quickly to minimise time between reservations.
Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
Resolved customer complaints calmly and professionally to maintain satisfaction.
Served guests promptly to ensure food remained at proper temperatures.
Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
Topped up condiment and cutlery stations to meet customer demand.
Stocked up drinks and bar snacks ahead of shift to meet demands of peak business hours.
Followed health and hygiene standards when handling food and cleaning restaurants.
Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Prepared tables for guests and reset tables between customers.
Assisted kitchen staff with food prep, dishwashing and plating food.
Polished glasses and cutlery.
Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.