Keano Arendse
Cape Town,Western Cape
Summary
Motivated Customer Service Advisor with a background in Utility campaign. Managed complaints with professionalism, ensuring continued loyalty and positive experiences. Demonstrates calmness under pressure and adapts quickly to new challenges, driving team success and operational excellence.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Advisor
Sigma Connected
Cape Town
09.2024 - 02.2026
- 1+ year Customer Service experience.
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Customer Service Trainee
Shadow Careers
Cape Town
07.2024 - 09.2024
- 3 month Customer service training program.
Education
Senior Secondary School -
Voorbrug
01.2019 - 12.2023
Skills
- Customer service
- Complaint handling
- Customer satisfaction
- Conflict resolution
- Calmness under pressure
- Call centre experience
- Adaptive team player
Languages
English
Afrikaans
Hobbies and Interests
- Music
- Traveling
Timeline
Customer Service Advisor
Sigma Connected
09.2024 - 02.2026
Customer Service Trainee
Shadow Careers
07.2024 - 09.2024
Senior Secondary School -
Voorbrug
01.2019 - 12.2023