Summary
Overview
Work history
Education
Skills
Languages
Fun facts about me
Timeline
Generic

Keanne Charles

Edinburgh,Midlothian

Summary

I am a dedicated and energetic person who takes pleasure in tending to people's needs. I've been called friendly and bubbly, which has provided an excellent experience for customers. I work hard and am committed when set to a task, and always aim to work to the best of my ability. I can work well under pressure, and I am a fast learner ready to adapt to new environments. I want to gain experience in the working industry as much as I can, expanding my knowledge to everyday skills.

Overview

3
3
years of professional experience

Work history

Housekeeper

Travelodge
Edinburgh, Midlothian
05.2025 - Current

- I create a clean and hygienic environment for a pleasant stay

- I tend to guests' requests and help anyone in need of assistance.

- I utilise attention to detail to ensure an organized working environment.

- I work efficiently and quickly to keep on top of the bedrooms.



Cashier

Tesco
Haddington, East Lothian
06.2023 - 06.2024

- I handled high volumes of transactions.

- I efficiently tended to the customer's needs.

- I calmly handled angry customers and solved issues respectfully.

- Engaged in pleasant chit chat for friendly and personalised service, creating friendships with regular customers.

-I processed sales, exchange, and refund transactions efficiently to reduce customer waiting times.

Waitress

Aberlady Inn
Aberlady, East Lothian
09.2022 - 01.2023

- I created a friendly and welcoming atmosphere to encourage positive guest experiences.

- I excelled in multitasking to ensure timely serving of food.

- I paid attention to detail and kept on top of tables.

- I focused on cleaning tables properly to ensure a pleasant experience for the next customers.

- I utilised my skills in managing the plates to work efficiently.

- I provided knowledge on menu lists and beverage lists.


Server

Alandas
North Berwick, East Lothian
07.2022 - 09.2022

- I served ice cream and handled payments

- I Performed end of day cleaning duties, to keep hygienic conditions in the restaurant.

- I worked efficiently under pressure during peak hours especially in the summer time.

- I learned how to make coffees and milkshakes

- I took pleasure in providing a friendly and positive customer service.

Waitress/Cashier

Big Blu
North Berwick, East Lothian
06.2022 - 07.2022

- I collaborated with the kitchen staff to ensure order accuracy.

- I showcased knowledge of menu items to help customers in decision making.

- I handled cash transactions accurately using my knowledge in maths.

- Utilised my communication skills to ensure customer satisfaction.

Education

Scottish Qualifications Certificate - Maths, English, Art, Chemistry, Biology, Design and Manufacture, Fashion

North Berwick High School
North Berwick, East Lothian
06.2021 - 08.2024

Bachelor of Science - Architectural Technology

Edinburgh Napier University
Edinburgh
09.2024 -

Skills

  • Cleaning techniques
  • Cash handling
  • Customer service
  • Time management
  • Menu knowledge
  • Attention to detail
  • Positive communication
  • Multitasking ability
  • Flexibility in schedule
  • Flexibility with hours
  • Patience under pressure
  • Consistency in service
  • Hospitality background
  • Hardworking




Fun facts about me:


  • I have moved to 5 different

schools growing up, which gave

me experience in my socialising

skills Naturally, I am easy to talk

to, and I am always eager to meet

new people

  • Outside of my studies, I like to

sketch and design functional

buildings that help me improve

my problem solving and

creativity

  • Throughout my working

experience I find that I excel and

prefer working in a team


Languages

Tagalog
Native
English
Fluent
Spanish
Beginner

Fun facts about me

I have moved to 5 different schools growing up, which was tough but it's the reason why socialising comes very easily to me. Naturally, it makes me always eager to meet new people. 

Timeline

Housekeeper

Travelodge
05.2025 - Current

Bachelor of Science - Architectural Technology

Edinburgh Napier University
09.2024 -

Cashier

Tesco
06.2023 - 06.2024

Waitress

Aberlady Inn
09.2022 - 01.2023

Server

Alandas
07.2022 - 09.2022

Waitress/Cashier

Big Blu
06.2022 - 07.2022

Scottish Qualifications Certificate - Maths, English, Art, Chemistry, Biology, Design and Manufacture, Fashion

North Berwick High School
06.2021 - 08.2024
Keanne Charles