Keaira Berrill
Alford,LIN
Summary
Friendly and customer-focused individual with strong interpersonal and problem-solving skills, combined with excellent communication abilities. Proven in managing multiple tasks and ensuring welcoming environment for guests.
Helpful worker with experience providing high-quality staff and customer support. Communicates and collaborates well for good workplace productivity. Sets high standards to maintain positive, professional services.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
Work History
Hotel assistant
The Vine
chapel st. leonards, Lincolnshire
07.2024 - Current
- Improved guest satisfaction by promptly addressing complaints and requests.
- Cleaned rooms for an inviting atmosphere.
- Facilitated smooth running of bar and restaurant area, improving dining experience.
- Worked closely with other staff members for efficient operations.
- Performed laundry duties, providing clean linen at all times.
- Handled complaints with calm and diplomacy, taking corrective action and following up on resolution.
- Visually inspected rooms to ensure they met hotel standards.
- Demonstrated teamwork by assisting fellow staff during peak hours.
- Prepped ingredients prior to cooking for more efficient service times.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Cleaned utensils and equipment to maintain hygiene standards.
- Improved kitchen flow by maintaining a clean and organised workspace.
- Followed health and safety guidelines, ensuring a safe work environment.
court marshall
jump warriors
Ingoldmells, Lincolnshire
05.2023 - 07.2024
- Provided first aid in case of injuries, prioritising public health.
- Maintained public safety by enforcing laws and regulations.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Managed risk assessments to identify potential hazards in the workplace.
- Conducted regular site inspections for a safer working environment.
Education
NVQ Level 1 - Hairdressing
Heart of England Training
Leicester 10.2023 - 01.2024
GCSEs - Mathematics
Beaumont Leys School
Leicester 09.2018 - 06.2023
GCSEs - English
Beaumont Leys School
Leicester 09.2018 - 06.2023
GCSEs - Health And Social Care
Beaumont Leys School
Leicester 09.2018 - 06.2023
Skills
- Basic cooking techniques
- Hotel telephone etiquette
- Knowledge of cleaning products
- Knowledge of hotel facilities
- Basic maintenance knowledge
- Room preparation techniques
Timeline
Hotel assistant
The Vine
07.2024 - Current
NVQ Level 1 - Hairdressing
Heart of England Training
10.2023 - 01.2024
court marshall
jump warriors
05.2023 - 07.2024
GCSEs - Mathematics
Beaumont Leys School
09.2018 - 06.2023
GCSEs - English
Beaumont Leys School
09.2018 - 06.2023
GCSEs - Health And Social Care
Beaumont Leys School
09.2018 - 06.2023
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