Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Jessica Alves

Colchester,Essex

Summary

I am a Psychology graduate with a interest in healthcare research and patient wellbeing. I bring hands-on experience as a Healthcare Assistant and Phlebotomist, complemented by strong communication and adaptability skills which I developed in previous roles in aviation and customer service. I am known for my empathy, quick learning, and dedication, and I am now focused on building a career in clinical research and contributing to improvements in healthcare.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Healthcare Assistant - Children's Unit

ESNEFT
Colchester, ESSEX
03.2024 - 07.2025
  • Assisting nurses/doctors with clinical observations and other procedures such as taking blood samples, performing nasogastric feeding, providing support and care for patients and parents, maintaining accurate and up to date documentation, preparing and following meal plan for patients with eating disorders, assisting with the care of patients under section, etc.

Healthcare Assistant/Phlebotomist

Cromwell Hospital
London
06.2021 - 07.2025
  • Outpatients (adults and children), Wards, ICU, Phlebotomy (adults and children), Urology, Gynaecology, Pre-admission, Covid-19 testing hub;
  • Taking vital signs, water-flow assessments, admissions, assisting with outpatient clinics, taking blood samples, preparing rooms for doctors, running pregnancy and urinalysis tests, chaperoning, and providing assistance with minor procedures, pre-admission consultations including swabs, etc.

Medical Records Coordinator

Cromwell Hospital
London
09.2018 - 05.2022
  • Handling patient files and personal information;
  • Searching for files, delivering patient files to doctors, managing patient medical records requests, maintaining privacy, confidentiality, and data protection;

Flight Attendant

Ryanair
Southend Airport base
10.2019 - 03.2020
  • Trained in aviation safety and passenger service;
  • Promoting safety, first aid knowledge and training, fire fighting, and survival procedures, following company regulations and rules;

Barista

Compass (Cromwell Hospital)
London
11.2017 - 09.2018
  • Service in the coffee shop within the hospital;
  • Preparing and serving coffee and other goods, serving hospital staff, patients and visitors, maintaining friendly and sophisticated service;

Desk Receptionist

Depilex
London
05.2017 - 11.2017
  • Attending arriving clients, check-ins, assigning clients to therapists, answering calls, handling bookings, maintaining professionalism and composure in a busy environment;

Customer Service Representative

Comidas.PT
Faro
02.2017 - 05.2017
  • Answering phone calls and placing online food orders for customers;
  • Coordinating with customers, restaurants, and delivery drivers, ensuring timely deliveries, demonstrating good customer service, and strong organizational skills;

Customer Service Representative

Minha Entrada
Tubarão
10.2016 - 02.2017
  • Company Overview: (Call center for a ticket-producing company)
  • Answering phone inquiries about ticket types and prices, replying to emails, assisting clients with system issues, and gaining valuable communication and information delivery experience;
  • (Call center for a ticket-producing company)

Education

BA - PSYCHOLOGY

University of Essex
Colchester, Essex
10.2021 - 07.2024

Skills

  • Fast learner
  • Adaptable
  • Flexible
  • Good communicator
  • Attention to detail
  • Computer proficient
  • Initiative
  • SPSS
  • EXCEL

Languages

English
Portuguese
Spanish

Certification

NIHR

- Good Clinical Practice

- Informed Consent with Children

Timeline

Healthcare Assistant - Children's Unit

ESNEFT
03.2024 - 07.2025

BA - PSYCHOLOGY

University of Essex
10.2021 - 07.2024

Healthcare Assistant/Phlebotomist

Cromwell Hospital
06.2021 - 07.2025

Flight Attendant

Ryanair
10.2019 - 03.2020

Medical Records Coordinator

Cromwell Hospital
09.2018 - 05.2022

Barista

Compass (Cromwell Hospital)
11.2017 - 09.2018

Desk Receptionist

Depilex
05.2017 - 11.2017

Customer Service Representative

Comidas.PT
02.2017 - 05.2017

Customer Service Representative

Minha Entrada
10.2016 - 02.2017

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Jessica Alves