NAILA SHAHBAZ
London
Summary
Dedicated professional with extensive expertise in customer service excellence and effective communication. Proven ability to manage inventory, maintain accurate records, and ensure regulatory compliance. Demonstrates exceptional attention to detail, multitasking, and time management skills. Proficient in product knowledge, upselling and cross-selling, and team collaboration. Adept at problem-solving with strong proficiency in Microsoft Excel, Office, PowerPoint, and Outlook. Experienced in bar snacks promotion, fine dining service, table service, cash handling, queue management, table resetting, food hygiene protocol, till balancing, and opening and closing procedures. Committed to delivering high-quality service while pursuing continuous professional growth within the hospitality industry.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Retail Associate
Imtiaz Mart Pakistan
03.2023 - 10.2023
- Assisted customers with purchases, returns, and inquiries
- Managed inventory, stocked shelves, and organized displays
- Operated the cash register, processed transactions, and handled cash
- Conducted regular inventory checks and updated records
Waitress assistant
CHEEZIOUS
, PAKISTAN
01.2022 - 11.2022
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
Education
MSc - HEALTHCARE & LEADERSHIP
BPP UNIVERSITY LONDON WEST CAMPUS
11.2024 - 05.2025
BS - CHEMISTRY
UNIVERSITY OF EDUCATION VEHARI
10.2014 - 10.2018
Skills
- Customer Service Excellence
- Effective Communication
- Inventory Management
- Record Keeping
- Regulatory Compliance
- Attention to Detail
- Multitasking
- Time Management
- Product Knowledge
- Upselling and Cross-Selling
- Team Collaboration
- Problem-Solving
- Microsoft Excel
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Outlook
- Bar snacks promotion
- Fine dining service
- Table service
- Cash handling
- Queue management
- Table resetting
- Food hygiene protocol
- Till balancing
- Opening and closing procedures
Languages
English
Urdu
Custom
- Planting
- Sketching
- Book Reading
- Cooking
Timeline
MSc - HEALTHCARE & LEADERSHIP
BPP UNIVERSITY LONDON WEST CAMPUS
11.2024 - 05.2025
Retail Associate
Imtiaz Mart Pakistan
03.2023 - 10.2023
Waitress assistant
CHEEZIOUS
01.2022 - 11.2022
BS - CHEMISTRY
UNIVERSITY OF EDUCATION VEHARI
10.2014 - 10.2018
Similar Profiles
Muhammad Abdullah ButtarMuhammad Abdullah Buttar
Warehouse Worker/Helper at Imtiaz Super Market, Lahore, PakistanWarehouse Worker/Helper at Imtiaz Super Market, Lahore, Pakistan
Aaiza NasirAaiza Nasir
Customer service assistant at Imtiaz Mall, GujratCustomer service assistant at Imtiaz Mall, Gujrat
Amir ShahzadAmir Shahzad
Facilities Coordinator at Imtiaz Super MarketFacilities Coordinator at Imtiaz Super Market
SIMRAN NAAGARSIMRAN NAAGAR
Medical laboratory assistant at Max healthcareMedical laboratory assistant at Max healthcare
Mohammed Zia ShaheenMohammed Zia Shaheen
Founder & Principal Consultant at Loop Media-Social Media AgencyFounder & Principal Consultant at Loop Media-Social Media Agency