Kazim Hussain

• Work experience in Boots, for 2 weeks.

During the time at Boots:

• Maintained impeccably high standards store presentation and hygiene through cleaning.
• Helped customers obtain specialised help for refunds and exchanges.
• Worked energetically to maintain efficient operations during peak trading hours.
• Promoted customer loyalty scheme at checkout.
• Operated cash registers with accuracy and processed cash and card transactions.

• Worked for Lancashire Telegraph doing paper rounds.
• Followed assigned routes for accurate, on-time newspaper delivery.
• Notified management of any complaints or missing items.
• Located hard-to-find houses and apartments.
• Communicated effectively with supervisors regarding delivery issues or concerns.
• Fulfilled daily guest requests, such as newspaper delivery, running of errands,
• Picked up and accurately sorted newspapers to improve delivery run efficiency.
• Handled newspaper sorting and assembly, bagging up with care for customer delivery.
• Organised completed orders for easy loading and delivery.
• Engaged positively with community members throughout delivery routes, upholding positive company reputation.

• Promoted from Field Sales Agent to Field Sales Manager within 6 months period.
• Led practical execution of high frequency store field sales strategy to achieve KPI targets.
• Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
• Served customers to drive sales and deliver top-quality experiences.
• Adapted sales pitches and presentations to meet bespoke customer requirements.
• Contributed to sales meeting, sales events and training to share best practices and new developments.
• Maintained smart appearance and polite manner at all times.
• Processed orders and recorded transactions accurately.
• Identified and obtained new customers to successfully meet all sales targets.
• Generated sales report and insights to management.
• Broadened customer bases to meet demanding sales territory targets.
• Kept sales records up-to-date and accurate, submitting in timely manner.
• Built rapport with new and existing customers to boost client retention.
• Complied with quality, audit and customer standards, keeping documentation audit ready at all times.
• Developed new sales strategies and constantly evaluated effectiveness.

• Currently working at Carole Nash Insurance as team leader cover/coach
• Currently working here full time (37.5 hours weekly)
• At Carole Nash we work on daily targets which help us achieve our monthly targets

Achievements and skills:

• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Engaged clients with sales opportunities to secure valuable transactions.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.
• Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
• Delivered KPI targets and improvements on consistent basis through excellent leadership.
• Introduced new opportunities for team building and communication, resulting in better team performance.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Acted as point of contact for high-level queries and represented team at senior leadership meetings.
• Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
• Planned and managed resources and budget to support and deliver objectives.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Managed teams by overseeing hiring, training and professional growth of employees.
• Increased customer satisfaction by resolving issues.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Delivered services to customer locations within target timeframes.