KAZI JANNATUL FERDOUS NADIM
London,United Kingdom
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Barclays Bank UK PLC
London, United Kingdom
06.2023 - 12.2023
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Collaborated with colleagues from other departments to resolve customer concerns quickly.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Customer Relationship Officer
AR International Immigration Service
Dhaka, Bangladesh
04.2020 - 11.2020
- Utilized CRM tools effectively to manage relationships with customers.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Created detailed reports outlining key insights gained from analyzing customer feedback data.
- Facilitated communication between management teams and clients regarding issues or concerns that arise during projects.
Intern
Islami Bank Bangladesh Limited
Dhaka , Bangladesh
01.2020 - 02.2020
- Supported various program activities, assisting with administrative tasks.
- Maintained accurate records of all activities performed throughout the internship period.
- Supported senior staff members in the completion of complex projects within deadlines.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
Education
Master of Science - International Business
Ulster University
London, United Kingdom11-2022
BBA - General Studies
Bangladesh University of Professionals
Dhaka, Bangladesh05-2020
Higher Secondary School Certificate - Business Education
Notre Dame College
Dhaka, Bangladesh05-2015
Secondary School Certificate - Business Education
Khilgaon Government High School
Dhaka, Bangladesh02-2013
Skills
- Customer Relationship Management
- Account Management
- Database Administration
- Process Optimization
- Good Communication Skills
- Administrative support
- Staff education and training
- Creative problem solving
- Report preparation
- Complaint resolution
Accomplishments
- Diversity, Equity & Inclusion Champion Role while working at Barclays Bank UK PLC
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
French
Beginner
A1
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Customer Service Specialist
Barclays Bank UK PLC
06.2023 - 12.2023
Customer Relationship Officer
AR International Immigration Service
04.2020 - 11.2020
Intern
Islami Bank Bangladesh Limited
01.2020 - 02.2020
Master of Science - International Business
Ulster University
BBA - General Studies
Bangladesh University of Professionals
Higher Secondary School Certificate - Business Education
Notre Dame College
Secondary School Certificate - Business Education
Khilgaon Government High School
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