Overview
Work history
Education
Skills
Languages
Timeline
Generic
Kazi Israt Jahan

Kazi Israt Jahan

Luton,Bedfordshire

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Customer relations manager

IT Grow Division Ltd
Dhaka, Bangladesh
2019.03 - 2021.04

1.Building and maintaining profitable relationships with key customers.

2.Resolving customer complaints quickly and efficiently.

3.Meeting with managers in the organization to plan strategically.

4.Understanding key customer individual needs and addressing these.

5.Conducting business reviews using CRM programs.

Crew member

McDonald's
London, Hertfordshire
2022.07 - 2024.09
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Participated in regular stock takes helping manage supplies efficiently.

Education

Secondary School Certificate - Science

Danovan GOVT.Girls high school
Madaripur, Dhaka, Bangladesh
/2008 - /2010

Higher Secondary Certificate - Science

Govt.Nazimuddin College
Madaripur, Dhaka, Bangladesh
/2011 - /2013

Bachelor of Science - Microbiology

Primeasia University
Dhaka,Bangladesh
2013.09 - 2017.05

Master of Arts - MA Business communication for International Leadership

University of Portsmouth
Portsmouth, United Kingdom
2022.02 - 2023.05

Skills

  • Multilingual communication
  • Constructive feedback giving
  • Customer feedback assessment
  • Communication proficiency
  • MS office suite proficient
  • Digital marketing
  • Communication excellence
  • Good physical stamina
  • Health and Safety Compliance
  • Customer Service

Languages

English
Upper intermediate (B2)

Timeline

Crew member

McDonald's
2022.07 - 2024.09

Master of Arts - MA Business communication for International Leadership

University of Portsmouth
2022.02 - 2023.05

Customer relations manager

IT Grow Division Ltd
2019.03 - 2021.04

Bachelor of Science - Microbiology

Primeasia University
2013.09 - 2017.05

Secondary School Certificate - Science

Danovan GOVT.Girls high school
/2008 - /2010

Higher Secondary Certificate - Science

Govt.Nazimuddin College
/2011 - /2013

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Kazi Israt Jahan