Kazeem David Akinpelu
Newcastle Upon Tyne,Tyne and wear
Summary
Personable and energetic Receptionist/Front of house staff committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication. Hardworking student with proactive approach to tasks and eye for detail. Applies active listening and strong communication skills to follow complex instructions accurately. Friendly team player, ready to support team. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Receptionist
De Butlers
Lagos , NIGERIA
2020.10 - 2021.10
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Embodied company values through friendly and reliable customer service.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Issued visitor and contractor passes and recorded visits on security system.
- Managed bookings using Booker software to schedule, cancel and re-arrange daily appointments.
- Oversaw office supply orders and replenished stock for staff use.
- Represented company and promoted brand with exceptional service and presentation.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Maintained accurate and up-to-date records for smooth handovers.
- Kept reception area clean and organised to uphold professional office reputation.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Front of house host
chopilos by slippery Restaurant
lagos , nigeria
2021.11 - 2022.12
- Created agendas for meetings, prepared materials and took detailed notes.
- Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
- Offered knowledgeable, friendly support to in-office guests.
- Operated tills to process daily cash and card payments, maintaining till in balance at all times.
- Checked on guests to maintain food and service satisfaction.
- Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Answered phone calls and scheduled reservations for guests.
- Accurately took orders, making menu recommendations as appropriate.
- Greeted guests and escorted to tables, minimising wait times.
- Communicated with kitchen teams to establish good food and service flows.
- Delivered services to customer locations within target timeframes.
- Consistently arrived at work on time and ready to start immediately.
Bartender
livello
Newcastle upon Tyne, tyne and wear
2023.05 - 2023.11
- Prepared for closing by cleaning bar area and announcing last orders.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Served guests spirits, lagers and stouts at bar.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Collected, washed and put away glassware between guests.
- Completed end-of-day cleanup to reset bar for next day.
Bartender
Chinawhite club
Newcastle Upon Tyne, tyne and wear
2023.11 - 2024.01
- Prepared for closing by cleaning bar area and announcing last orders.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Collected, washed and put away glassware between guests.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Followed food safety and hygiene requirements to protect guests.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Input orders into register, calculated bills and collected payments.
- Processed invoices and payment runs with complete accuracy.
Education
Certificate of Higher Education, WAEC - science
Sagab college
Lagos nigeria 2014.09 - 2020.12
A-Levels - computer science
Northumbria University
Newcastle upon Tyne 2023.03 - 2023.08
Bachelor of Science - Computer science
Northumbria University
Newcastle upon Tyne 2023.09 -
Skills
- Safe serving knowledge
- Positive attitude
- Bar cleaning and maintenance
- Strong communication
- Hospitality service expertise
- Food preparation and safety
- Hospitality expertise
- Knowledge of beer, spirits and wine
- Organised and reliable
- Verbal communication
- Bar management
- Till balancing
- Outstanding customer service
- Accounting
- Communication skills
- Social media marketing
- Customer relations
Timeline
Bartender
Chinawhite club
2023.11 - 2024.01
Bachelor of Science - Computer science
Northumbria University
2023.09 -
Bartender
livello
2023.05 - 2023.11
A-Levels - computer science
Northumbria University
2023.03 - 2023.08
Front of house host
chopilos by slippery Restaurant
2021.11 - 2022.12
Receptionist
De Butlers
2020.10 - 2021.10
Certificate of Higher Education, WAEC - science
Sagab college
2014.09 - 2020.12