KAYYNAT SHAHZAD
ILFORD
Summary
Dynamic and results-oriented professional with expertise in inventory management, financial records analysis, and customer support. Demonstrates superb time management and reliable communication skills, ensuring punctuality and efficiency in all tasks. Adept at influencing others and managing product backlogs, with a strong focus on profits and losses tracking and account reconciliation. Enthusiastic about enhancing customer service experiences while pursuing opportunities to drive business growth through strategic analysis and documentation.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Sales Consultant
Samsung
City of London
2022.08 - 2024.01
- Provided accurate pricing details to customers for specific products.
- Cultivated customer loyalty and repeat business through effective relationship building.
- Developed growth strategies by innovating value propositions and sales methodologies that addressed customer needs.
- Analysed customer feedback to improve service delivery.
- Managed interactions with over 50 customers daily.
- Demonstrated product features and benefits to facilitate purchases.
- Monitored market conditions and responded to sales fluctuations.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Managed queue effectively during peak hours for seamless checkout process.
- Executed persuasive sales pitches that successfully attracted new clients.
- Assisted customers through entire sales process to ensure satisfaction.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
Personal Assistant
Butt & Co Accountants
Ilford
2018.06 - 2022.06
- Typed documents, updated websites and compiled information for meetings
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes
- Leveraged personal and professional networks to secure new clients and to meet client needs
- Devised and maintained office systems to efficiently deal with paper flow
- Organised personal and professional calendars and supplied reminders of upcoming meetings and events
- Created presentations using Microsoft PowerPoint
- Accountable for all staff development, budgeting and supply ordering
- Attended business meetings and took meeting minutes
- Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
- Maintained office files in both electronic and hard copies.
- Added new data and notes to project and resource tracking spreadsheets.
Christmas Sales Associate
2021.11 - 2022.01
- Assisted customers to select products that best fit their personal needs
- Provided excellent customer service which included greeting customer, answering their question and ensuring optimal customer satisfaction
- Received and processed product returns
- Achieved sales goals
- Operated cash registers, process point of sales purchases and balance drawers
- Kept the sales floor clean and visually appealing
- KS
- SalesAssistant | Pandora-Stratford
SalesAssistant | IlfordMarket-Ilford
2017.01 - 2017.09
- Managed efficient till operations, including scanning items, processing payments and issuing receipts
- Fostered relationships with customers to expand thecustomer base and enhance loyalty and retention
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
Work Experience
LegalSecretary | KhansSolicitors
London
2017.03 - 2017.08
- Scheduled all appointments, appearances and briefings
- Processed appeals, motions and pretrial agreements
- Maintained calendar and tickler system barrister and support staff Organised envelopes, postage and post correspondence for clients
- Developed and maintained filing and retrieval systems
- Created, indexed and maintained client binders.
Education
Bachelor of Arts - Science: Business Management & FInance
Kingston University
LondonMaster of Science - Business Analytics
Birkbeck, University of London
City of london 2024.09 - 2025.12
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Caterham Sixth Form
City of LondonSkills
- Inventory management
- Results-oriented Energetic
- Self-starter Financial records
- Analysis Reliable and punctual
- Superb time management
- Customer- and service-oriented Sales
- Associate expertise Customer support
- Customer assistance Enthusiastic
- Communicator
- Mathematics
- Research and documentation
- Profits and losses tracking
- Account reconciliation
- Influencing others
- Product backlog management
Education
Current
Timeline
Master of Science - Business Analytics
Birkbeck, University of London
2024.09 - 2025.12
Sales Consultant
Samsung
2022.08 - 2024.01
Christmas Sales Associate
2021.11 - 2022.01
Personal Assistant
Butt & Co Accountants
2018.06 - 2022.06
Work Experience
LegalSecretary | KhansSolicitors
2017.03 - 2017.08
SalesAssistant | IlfordMarket-Ilford
2017.01 - 2017.09
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Caterham Sixth Form
Bachelor of Arts - Science: Business Management & FInance
Kingston University