Kayona Daley
Croydon
Summary
A highly motivated and approachable recent graduate who has a keen interest in working with people and providing an exceptional level of care. With excellent attention to detail and the ability to multitask effectively, I can complete challenging tasks accurately. With over six years of experience in a variety of environments that required both written and verbal communication, I have developed organisation, adaptability and management skills. I am now looking forward to starting an exciting career in customer services where I can put my skills to use while developing a wealth of new ones.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work history
Marketing Executive
Kisaco Research
London
09.2022 - 01.2023
- Running social media channels, including Twitter and LinkedIn, creating copy and design to distribute to the target audiences, building and developing customer relationships.
- Sourcing and securing sponsorship and advertising opportunities.
- Consistently using key marketing channels such as HubSpot, Microsoft Excel, Outlook, Salesforce, Swoogo & Ingo, Outlook, and Teams while working on multiple campaigns.
- Created engaging marketing materials, driving campaigns and brand awareness.
- Conducted market research to identify key customer segments and target audiences.
Assistance Coordinator
Allianz Assistance
Croydon
11.2017 - 08.2021
- Handling incoming communications regarding all aspects of insurance claims promptly and courteously in line with company and client expectations and GDPR policies.
- Managing and creating accurate assistance files on ABS (automatic business system), ensuring that customers receive the most appropriate service in a timely and cost-effective manner.
- Participating in individual monthly appraisals and contributing towards quarterly team meetings.
- Ensuring my knowledge of each client is up to date, being able to solve any problems that arise and noting discrepancies in appropriate Excel documents.
- Surpassing targets and consistently achieving over 95% on monthly audits resulting in my calls being used to train new staff.
Sales Advisor
Access Self Storage
Wandsworth
09.2015 - 08.2017
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Designed visually pleasing in-store and window displays along with maintained cleaning, and completing store walks.
- Achieving quarterly goals of minimising store receivables through communicating with customers and listening to their concerns regarding paying their outstanding balances.
- Retained customers by building rapport and delivering tailored product recommendations.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
Customer Service Representative
Waitrose and Partners
Banstead, Surrey
09.2014 - 09.2015
- Completed training in three customer service roles: Bakery, Produce, and Customer service and assisted customers with varying questions using product knowledge and service expertise.
- Managing my time effectively when organising products for home deliveries and collections and when dealing with specific products to ensure that stock would be safe for consumption.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
BA Honours - English and Creative Writing
KINGSTON UNIVERSITY
London 09.2018 - 06.2022
NVQ Level 2 - Retail Skills
First4Skills
09.2014 - 09.2015
GCSEs -
Burntwood School
London 09.2007 - 07.2014
Skills
- Teamwork
- Research
- Communication
- Creative and innovative
- Strong time management
- Adaptability
- Organised and efficient
- IT literate (PowerPoint, Word, and Excel)
Interests
- Published a poetry pamphlet for Sampson Low with Writers Kingston.
- Commissioned to perform at the European Poetry Festival and the National Gallery
- Tutoring a KS3 student for GCSE mock examinations
- Completed a 27-mile hike raising funds for charity.
Timeline
Marketing Executive
Kisaco Research
09.2022 - 01.2023
BA Honours - English and Creative Writing
KINGSTON UNIVERSITY
09.2018 - 06.2022
Assistance Coordinator
Allianz Assistance
11.2017 - 08.2021
Sales Advisor
Access Self Storage
09.2015 - 08.2017
NVQ Level 2 - Retail Skills
First4Skills
09.2014 - 09.2015
Customer Service Representative
Waitrose and Partners
09.2014 - 09.2015
GCSEs -
Burntwood School
09.2007 - 07.2014
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