Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Kayode Samuel

Milton Keynes,Buckinghamshire

Summary

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to delivers projects in timely manner. Diligent Operational manager bringing 6 years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively priorities tasks. Dedicated and organized Operations Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organization. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Enthusiastic customer service with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

20
20
years of professional experience
13
13
years of post-secondary education

Work history

Operation Manager

Mikky International Exporting Inc
Toronto
06.2015 - 08.2023
  • Developed organizational policies for administrative oversight and internal controls.
  • Controlled resources by department or project and tracked.
  • Provided technical assistance to eliminate errors in order management, resulting in higher customer satisfaction.
  • Led overall direction, coordination and evaluation of department functions.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Represented organisations at seminars, conferences and business events.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Established and communication daily priorities to guide team activities.
  • Analyzed operations data to identify process gaps and successfully implement change.
  • Oversaw equipment availability and maintenance to guarantee optimal operations.
  • Developed plans and strategies to promote continuous improvement.

Shipper / Receiver

Westfair Foods Ltd
Winnipeg
05.2014 - 02.2015
  • Generated Key Performance Indicator reporting to drive better performance.
  • Handled high-volume of product delivery and returns to minimize backlogs.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Salesperson / Customer service associate

The Best Connection, Employment Group | Wincanton Marks & Spencer
London
07.2011 - 09.2013
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
  • Improved sales potential, developing and updating product knowledge through periodic training.
  • Presented latest merchandise to prospective buyers.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Helped resolve client problems quickly with superior customer service.
  • Maintained quality assurance standards for all products and services.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Increased current product and service sales through knowledgeable customer advice.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.

Administrative Clerk

Reliance Employment
London
02.2010 - 06.2011
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Helped to prepare reports and presentations to aid informed decision-making.
  • Gathered information, created charts and produced reports for staff.
  • Classified physical and digital documentation with correct codes.
  • Conducted research to gather relevant information for administrative tasks.
  • Coordinated travel arrangements and logistics for team members.
  • Responded promptly to phone and email inquiries.
  • Examined, scanned and input documents in software system.
  • Resolved office-related issues, fostering positive work atmosphere.
  • Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.

Warehouse Operative

Blue Arrow Employment
Waltham Cross
08.2009 - 01.2010
  • Cleaned and tidied work areas to meet inspection requirements.
  • Followed safety standards for carrying, moving and storing freight.
  • Loaded packaged goods on to trucks for shipping.
  • Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
  • Operated material handling equipment to move large and heavy loads.
  • Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Maintained clean, safe and orderly warehouse space.
  • Received deliveries and helped to coordinate storage.
  • Maintained and cleaned warehouse equipment following set procedures.
  • Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.

Maintenance Staff

Nigeria Breweries Plc.
Ibadan
11.2003 - 08.2008
  • Visited field locations to conduct emergency repairs and restore mechanical function.
  • Examined parts closely to detect breakages and excessive wear due to misuse or equipment failures.
  • Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
  • Wrote detailed inspection reports outlining findings and recommendations.
  • Checked equipment conformance with industry safety standards and manufacturer specifications.
  • Examined machinery and mechanical equipment to evaluate performance and identify problems.
  • Analyzed blueprints and manufacturer instructions to correctly disassemble and reassemble machinery.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Increased customer satisfaction by resolving issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Diploma of Higher Education - BCS Information Technology

South Chelsea College
Brixton, London
09.2010 - 06.2012

Diploma in Computer Studies - Computer Studies

Datamaster School of Computer
Ile Ife, Nigeria
12.2000 - 01.2002

B Sc - Geography

University of Ilorin
Kwara State, Nigeria
09.1995 - 12.1999

West African Examination Counsel - Science

Ilesa Grammar School
Ilesa, Osun-State
01.1990 - 06.1995

Skills

  • Highly trained professional with extensive years of experience in the Service Industry
  • Exceptional skills in Organization, Clerical functions, Information Technology and providing outstanding Customer Service
  • Excellent communication and interpersonal skills with ability to work with people from different cultural backgrounds
  • A supportive team player as well as ability to work independently under minimal supervision
  • Demonstrated capacity to work in challenging and fast-paced environments while maintaining quality
  • Good communication skills (Oral and Written), Self-Discipline, Strong Believe in Team Spirit, Honest, Self-Driven, Good interpersonal relationship, Dedicated and Ability to deliver good results under pressure
  • Proficient with Microsoft office and other software applications
  • Operational support
  • Warehouse operations
  • Communication skills
  • Problem-solving
  • Marketing
  • Customer-focused
  • Social media marketing
  • Manufacturing expertise

Custom

  • Customer Service Skills
  • Merchandising
  • Demonstrated integrity and honesty while interacting with guests and co-workers
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with co-workers and management
  • Display builds and product merchandising within store
  • Stocking shelves, rotating shelved product, setting up displays, cooler stocking/rotation, Storage room organization and movement of product from storage to the sales floor
  • Information Technology
  • Prepared manuals
  • Trained staff on the operation of computer programs
  • Operated all computer programs
  • Performed troubleshooting duties

Timeline

Operation Manager

Mikky International Exporting Inc
06.2015 - 08.2023

Shipper / Receiver

Westfair Foods Ltd
05.2014 - 02.2015

Salesperson / Customer service associate

The Best Connection, Employment Group | Wincanton Marks & Spencer
07.2011 - 09.2013

Diploma of Higher Education - BCS Information Technology

South Chelsea College
09.2010 - 06.2012

Administrative Clerk

Reliance Employment
02.2010 - 06.2011

Warehouse Operative

Blue Arrow Employment
08.2009 - 01.2010

Maintenance Staff

Nigeria Breweries Plc.
11.2003 - 08.2008

Diploma in Computer Studies - Computer Studies

Datamaster School of Computer
12.2000 - 01.2002

B Sc - Geography

University of Ilorin
09.1995 - 12.1999

West African Examination Counsel - Science

Ilesa Grammar School
01.1990 - 06.1995
Kayode Samuel