KAYODE ADETOKUNBO
Manchester,Manchester
Summary
Skilled customer service representative with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. In-depth knowledge and building of a customer experience data tracking software through emotions displayed to ascertain customer satisfaction at its best.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer care representative
MANCHESTER ARNDALE
Manchester, Manchester
12.2022 - Current
- Offered prompt solutions to maintain customer satisfaction.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Recorded customer communications to maintain proper documentation.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Freelance marketing consultant
FIVERR and UPWORK
WORLD SERVICE, WORLD
10.2017 - Current
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Managed stakeholder expectations with performance reports and sales forecasts.
- Evaluated campaign performance to optimise return on investment.
- Wrote engaging, entertaining and informative media scripts for different uses.
Customer service officer
TOKNIK NIGERIA LIMITED
OGUN STATE, NIGERIA
02.2019 - 12.2022
- Responded to and summarised customer complaints and feedback.
- Applied best practices to comply with customer service procedures.
- Recorded and processed customer data accurately.
- Adhered strictly to policies and procedures for continued company compliance.
- Engaged in team-building activities to build rapport with staff.
- Maintained working knowledge of available products and services.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Implemented customer follow up to uphold service standards.
Customer service & operations analyst
INTEGRATED DATA SERVICES LIMITED
BENIN CITY, NIGERIA
04.2018 - 09.2019
- Produced written documentation,and visual presentations to report data to influence key stakeholders.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Documented process flows and implemented requirements for functional improvements.
- Delivered end-to-end IT systems and business change projects in line with project specifications.
Teaching assistant
FEDERAL GOVERNMENT OF NIGERIA
EDO STATE, NIGERIA
10.2017 - 08.2018
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
- Established effective classroom routines by providing high-quality practical support to teaching staff.
- Cultivated close working relationships with students, teaching staff and parents.
Education
Master of Science - BIG DATA SCIENCE AND TECHNOLOGY
University of Bradford
Bradford 01.2023 - 01.2024
Skills
- Microsoft Office Suite
- Data confidentiality
- Data verification procedures
- Record maintenance
- Customer experience
- Advanced product knowledge
- Dispute resolution
- Brand awareness and representation
- Customer retention
Languages
English
Advanced
Timeline
Master of Science - BIG DATA SCIENCE AND TECHNOLOGY
University of Bradford
01.2023 - 01.2024
Customer care representative
MANCHESTER ARNDALE
12.2022 - Current
Customer service officer
TOKNIK NIGERIA LIMITED
02.2019 - 12.2022
Customer service & operations analyst
INTEGRATED DATA SERVICES LIMITED
04.2018 - 09.2019
Freelance marketing consultant
FIVERR and UPWORK
10.2017 - Current
Teaching assistant
FEDERAL GOVERNMENT OF NIGERIA
10.2017 - 08.2018
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