Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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Kayne John

London

Summary

Detail orientated and self-motivated individual with keen multitasking abilities. Confident in working independently, using initiative to complete tasks efficiently. Detail-oriented team player with strong organizational skills.

Friendly and resourceful person with developed problem-solving and critical-thinking abilities. Uses exceptional leadership and team-building skills to create strong culture that boosts productivity. Keeps keen knowledge of trends and developments in the Catering\Food industry

Overview

9
9
years of professional experience

Work history

Caterer

self-employed
01.2016 - Current
  • Communicated with event coordinators and facility management to verify availability of adequate and appropriate accommodation.
  • Inspected received supplies to verify quantity, quality and specifications of orders.
  • Cleaned, sanitised and organised serving utensils, trays and other food service equipment.
  • Offered friendly, prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely enquiring about customer satisfaction and needs.
  • Adjusted menus regularly to meet clients needs while maintaining competitive pricing.
  • Planned ingredient amounts to prevent waste or overages.
  • Provided estimations of food and personnel costs needed to successfully host events.
  • Set up event area and line service in line with event theme.

Customer Service Representative

William Hill
01.2020 - 09.2023


  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managing the store on your own carrying out a vitiated of security measures ensuring the safety yourself and customers
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Processed high-value payments with meticulous accuracy.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Customer Service Assistant

Betfred
01.2018 - 01.2019
  • Regular till and safe cash checks
  • Single-handedly managing the store
  • Money transfers from store to store
  • Responsible for Banking large sums of money
  • Training new starters into managerial roles.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Warehouse Operative

Gist Ltd
Enfield
01.2017 - 01.2018
  • Picking and packing food and beverage items for well-known retailers
  • Picking using a top voice pick system
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Breaking down and allocating stock into the designated area

Commis Chef

Jamie Oliver's Diner
London
01.2015 - 01.2016
  • Assisting Porters and senior chefs.
  • Regularly rotated stock and helped to organise incoming deliveries of fresh produce, promoting best inventory management practices.
  • Met high standards of food hygiene and safety.
  • Controlled and minimised food waste.
  • Remained calm and effective in fast-paced kitchen environments to constantly deliver high-quality dishes.
  • Mentoring new trainees
  • Supported senior chefs in preparing daily menus, showcasing culinary abilities with seasonal produce.

Education

A-Levels - Business

Barnet College
North London
09/2013 - 06/2014

A-Levels - IT

City and Islington College
09/2014 - 07/2015

Personal & social skills. Customer service. -

City & Guilds
London
06/2015 - 08/2015

GCSEs -

Fortismere School
London
2013

Skills

  • Computer Literacy
  • Food Catering\Hospitality
  • Produce purchasing
  • Computer Literate
  • Strong Communication
  • Workflow optimization
  • Self-motivated
  • Target driven

Interests

INTERESTS AND ACTIVITIES: , My interest is to focus on learning as much as I can. It helps gain and advantage of situations that I may have not yet encountered. One of my main interests are socialising & building relationships I also have a strong interest in sports, with a direct focus in football and basketball. I also have a strong experience in IT and computing. My passion is food, weather its catering, hosting or experimenting new flavours and recipe's.

Languages

English
Native
Spanish
Elementary

Timeline

Customer Service Representative

William Hill
01.2020 - 09.2023

Customer Service Assistant

Betfred
01.2018 - 01.2019

Warehouse Operative

Gist Ltd
01.2017 - 01.2018

Caterer

self-employed
01.2016 - Current

Commis Chef

Jamie Oliver's Diner
01.2015 - 01.2016

A-Levels - Business

Barnet College
09/2013 - 06/2014

A-Levels - IT

City and Islington College
09/2014 - 07/2015

Personal & social skills. Customer service. -

City & Guilds
06/2015 - 08/2015

GCSEs -

Fortismere School

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