Kayley McGowan
Clackmannan,Clackmannanshire.
Summary
Results-oriented Dental Engineering Scheduler with expertise in the dental and aesthetics industries. Experienced in optimizing project timelines and ensuring the timely delivery of innovative products. Skilled at managing cross-functional teams, mitigating risks, and enhancing operational efficiency. Focused on supporting the development of high-quality dental and aesthetic solutions while maintaining strict adherence to industry standards and customer satisfaction. Passionate about contributing to the success and growth of cutting-edge products in a fast-paced, dynamic environment.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Schedule Engineer
Dental Directory
Stirling
09.2020 - Current
- Directed project scheduling and coordinated timelines for dental and aesthetic product lines, ensuring efficient product delivery.
- Enhanced collaboration between cross-functional teams to optimize product development cycles and manufacturing processes.
- Managed inventory and supply chain operations, ensuring timely stock levels aligned with client orders.
- Contributed to the planning and execution of industry-compliant processes, ensuring high standards in product safety and quality.
- Supported continuous improvements in operational efficiency, leading to cost reduction and enhanced workflow productivity.
- Provided support in the integration of temperature-controlled logistics, ensuring product integrity across the supply chain.
- Developed and maintained comprehensive project tracking reports to provide accurate timelines and status updates to stakeholders.
Apprentice Service Scheduler
Dental Directory
Stirling
09.2019 - 09.2020
- Assisted in scheduling and coordinating service appointments, ensuring efficient use of engineer time.
- Maintained accurate records of service requests, job completions, and customer interactions.
- Communicated with customers, engineers, and suppliers to confirm bookings and resolve scheduling issues.
- Monitored stock levels for service parts, arranging timely restocking to support field engineers.
- Processed service documentation, including job sheets and invoices, ensuring accuracy and compliance.
- Developed strong skills in customer service, problem-solving, and time management in a fast-paced environment.
Education
A-Levels -
Alloa Academy
Alloa, Clackmannanshire 08.2013 - 06.2019
Skills
- Customer Service Excellence
- Strong Communication Skills
- Attention to Detail
- Problem Solving
- Adaptability & Flexibility
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- CRM Systems
Certification
- Full UK Driving Licence
- Business and Admin / SCQF 5
References
References available upon request.
Timeline
Schedule Engineer
Dental Directory
09.2020 - Current
Apprentice Service Scheduler
Dental Directory
09.2019 - 09.2020
A-Levels -
Alloa Academy
08.2013 - 06.2019
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