Kayleigh Stanley
Croxley Green,Hertfordshire
Summary
Organised and dedicated Administrative Assistant / Personal assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work history
PA
London Square Developments LTD
05.2012 - 02.2019
- Responsible directly for all the needs of the Construction Director, this was a full-time role where I had to be dependable and adaptable
- My main responsibilities were as follows:
- Extensive diary management
- I was solely responsible for the director's diary, arranging meetings with clients, reoccurring staff meetings and business travel using outlook
- Arranging meetings with customers, suppliers, or staff
- I would organise all meetings on behalf of my director
- Organising catering and providing literature as required
- Typing up and distributing meeting minutes
- I was responsible for producing the minutes and distributing to all staff
- Ensuring all acknowledged any action points for follow up
- Business Travel - responsible for organising travel for my director along with anyone else he was travelling with; this was sometimes abroad requiring a visa
- Customer Complaints - my directors remit covered customer care; I would speak daily to customers who required assistance
- Screening calls prioritising levels of importance
- Annual Leave - manage annual leave requests for approx
- 150 staff members of the construction team
- Developing and maintaining the holiday chart for the director
- Raising cheques / payments - liaise with the finance team for payments
- Expenses - manage and log expenses for the director and all construction staff
- Health & Safety - Ensuring our health and safety officer was aware of any issues across sites
- Organising social events - I would be responsible for organising team bonding events / department Christmas parties.
Customer Care Coordinator
Barratt Developments PLC
09.2009 - 04.2012
- Role as customer care coordinator where I worked as part of a team of 5
- The customer care team are responsible for all the customer's needs after they complete on their new property
- My main responsibilities were as follows:
- Care for all needs of 250-300 customers
- Deal with, distribute or take messages for a high number of calls daily
- Liaise daily with customers, suppliers, housing associations and different departments of the company
- Process and follow up orders for parts
- Visit sites and meet with new customers
- Represent customer care in departmental meetings
- Inputting all calls and emails onto our main central system
- Processing Mail merges
- Raise cheques
PA & Facilities Manager
The Dispute Service, TDS
09.2008 - 09.2009
- Responsible for all needs of the CEO which included minute taking for all meetings, managing diary and organising travel, hotel bookings or restaurant reservations
- I would also be required to type up documents upon dictation
- On the facilities side of the role my main responsibilities were general upkeep of the office and staff, keeping chart of all staff holidays, stationery orders and all maintenance issues
- During my time here I also restarted the archiving system which I put into a spreadsheet accessible to the whole company.
- Diary Organisation
- Organising meetings
- Letter typing
- Filtering post
- Greeting clients
- Taking minutes from all meetings, typing up and distributing to relevant staff and visitors
- Keeping stock of office supplies such as water, stationery and kitchen supplies
- General maintenance of building - recycling, weekly rubbish collection, lift maintenance
- Organising training courses for staff
Secretary
Belstone Homes LTD
02.2008 - 07.2008
- After sales Care
- My responsibilities included answering all calls that came into the office and distributing to other staff or take messages, greeting clients that came into the office, diary management for meeting rooms and senior staff, audio typing and processing weekly stationery orders
- The after sales role involved me interacting with house buyers and our maintenance team organising work to be done, keeping log of who had called and their issues building customer rapport and keeping check that work was being carried out.
- Sorting through answer phone messages each morning
- Answering all calls and connecting to relevant person
- Sort and distribute the post
- Keeping stock and ordering new stationary
- Audio typing
- Greeting guests, welcoming them into the office
- Working with 4 directors with some PA responsibilities
- Booking hotels or transport
- Organising meetings
Branch Administrator
Taylors Estate Agents
10.2006 - 02.2008
- My main responsibility during this role was general administration and support to the branch
- Answering calls and greeting customers
- Taking down applicators details and distributing to negotiators
- Typing up and processing details for all new houses and upkeep of the filing cabinet of existing houses
- Keeping window cards up to date and processing new ones
- Reading and distributing all emails to the branch and putting together the weekly advert for the newspaper.
Education
GCSEs -
St Michaels Catholic High School
Watford, HertfordshireSkills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Reapit / Homebuilder Portal
- Type speed 60-70 Wpm
Interests
I am a keen sportswoman, i play football for a Sunday league ladies team. I also coach under 10 girls school team.
Timeline
PA
London Square Developments LTD
05.2012 - 02.2019
Customer Care Coordinator
Barratt Developments PLC
09.2009 - 04.2012
PA & Facilities Manager
The Dispute Service, TDS
09.2008 - 09.2009
Secretary
Belstone Homes LTD
02.2008 - 07.2008
Branch Administrator
Taylors Estate Agents
10.2006 - 02.2008
GCSEs -
St Michaels Catholic High School
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