Kayleigh Spendlove
London,England
Summary
Professional account manager with a strong track record working with global brands. Skilled in leading cross-functional teams, optimising workflows, and ensuring projects meet brand standards and client objectives. Focused on strategic growth, client satisfaction, and operational excellence, delivering high-impact results in fast-paced, multinational environments.
Overview
10
10
years of professional experience
Work history
Account manager
Hogarth Worldwide
London, Greater London
11.2023 - Current
- Manage campaign production for international clients across print, digital, social, and broadcast media.
- Localise content for multiple markets across Europe, Asia, Africa, and Latin America, tailoring campaigns to local cultures while safeguarding global brand consistency.
- Act as primary client liaison, fostering strong relationships and delivering projects from briefing to completion.
- Oversee project lifecycle with precise scoping, scheduling, and budget management, consistently meeting targets.
- Collaborate with cross-functional teams and external agencies to deliver cohesive, high-quality campaigns.
- Maintain proactive communication with clients and stakeholders, anticipating risks and resolving issues promptly.
- Enhance client satisfaction by strategically managing key accounts and implementing retention-focused strategies.
- Train and mentored junior account representatives to ensure consistent client service standards.
Marketing and communications manager
Costa Coffee Ireland (Tuli Holdings)
Edinburgh, Midlothian
10.2019 - 10.2023
- Supported national marketing campaigns across various channels in ROI and NI.
- Managed social media and digital platforms, driving significant audience growth and engagement.
- Oversaw website content, app launch, and promotional initiatives for enhanced visibility.
- Produced marketing materials, press releases, and detailed campaign reports.
- Delivered impactful presentations to key stakeholders, including Coca-Cola and Costa Coffee UK.
Social media assistant
Pilgrim
Edinburgh, Midlothian
07.2018 - 10.2019
- Boosted brand awareness by creating engaging social media content.
- Responded promptly to customer enquiries, improving consumer relations and satisfaction.
- Participated in brainstorming sessions for creative campaign ideas resulting in fresh concepts.
- Collaborated closely with marketing team for unified messaging across platforms.
VIP host
Underbelly
Edinburgh, Midlothian
08.2019 - 08.2019
Sales advisor
Benefit Cosmetics
Edinburgh, Midlothian
10.2015 - 01.2019
Education
Bachelor of Arts - Marketing Mangement with Consumer Studies
Edinburgh Napier University
Edinburgh /2015 - /2019
Skills
- Client Relationship Management: Build and maintain strong, long-term partnerships with global clients
- Stakeholder Communication: Serve as main point of contact, ensuring clarity between clients and internal teams
- Project Planning & Execution: Oversee projects from concept to delivery, meeting deadlines and budgets
- Team Coordination & Leadership: Manage and guide teams of 35 linguists to ensure quality and consistency
- Multilingual Content Management: Deliver accurate and culturally relevant content across 30 markets
- Transcreation & Localisation: Adapt content creatively while maintaining brand voice for different markets
- Quality Assurance & Brand Consistency: Ensure all deliverables meet linguistic, cultural, and brand standards
- Workflow Optimisation: Streamline processes to improve efficiency and reduce errors
- Deadline & Expectation Management: Balance multiple projects while keeping clients informed and satisfied
- Problem Solving & Issue Resolution: Quickly identify and resolve project or client challenges
- Cross-Functional Collaboration: Work effectively with marketing, creative, and production teams
- Account Growth & Upselling: Identify opportunities to expand client engagement and services
- Reporting & Performance Metrics: Provide clients with clear project updates and insights
- Adaptability & Multitasking: Manage shifting priorities in fast-paced, high-volume environments
- Negotiation & Scope Management: Handle project timelines, deliverables, and client expectations confidently
Affiliations
- Exploring global cultures, creative writing, photography, and attending advertising and marketing events.
References
References available upon request.
Timeline
Account manager
Hogarth Worldwide
11.2023 - Current
Marketing and communications manager
Costa Coffee Ireland (Tuli Holdings)
10.2019 - 10.2023
VIP host
Underbelly
08.2019 - 08.2019
Social media assistant
Pilgrim
07.2018 - 10.2019
Sales advisor
Benefit Cosmetics
10.2015 - 01.2019
Bachelor of Arts - Marketing Mangement with Consumer Studies
Edinburgh Napier University
/2015 - /2019
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