India Kaur-Singh

As a Professional Assistant Store Manager with 3 years of experience in training and managing retail staff, I bring exceptional team leadership qualities and operational management capabilities to drive success. With a strong focus on delivering outstanding customer communication and service, I am well-versed in creating positive customer experiences. I possess a talent for ensuring that performance consistently complies with applicable standards, rules, and regulations. Through dedication and expertise, I strive to contribute to the growth and success of the organisation while maintaining a high level of professionalism and commitment to excellence. I am currently striving to use my transferrable skills to develop and grow into a different career. I feel I have a friendly and fair management style and I enjoy developing a comfortable environment with all who I work alongside.

• Full UK clean driving license
• Achieved a Level 3 award in Energy Awareness certificate
• Highly fluent in the MS Office Suite, Teams, Zoom and other office-based software and apps.

• Managed an Immunisation Clinic that achieved the No.1 position in the country for delivering over 7,000 Covid vaccinations last booster season.
• Graduated with a First-Class Business Economics Degree.
• Often voted Employee of the Month at all my workplaces.
• Was the youngest lead in the musical Miss Saigon.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area managers and peers on sales performance.
• Acted as liaison between staff and management to maintain two-way communications that improved store performance.
• Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
• Guided and coached staff to achieve individual growth and sales targets to up to £14,000 from one weekend.
• Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.

I like exploring new places and cultures through travelling, staying active, listening to music, dancing, and attending theatre performances. I am also eager to involve myself in exciting projects and contribute to a team's success as I enjoy working collaboratively to achieve a common goal. Furthermore, I am passionate about working with the public and finding ways to impact their lives positively.