Kayleigh Reynolds
Camberley,Surrey
Summary
Onboarding and training specialist with a strong operational background and a focus on improving how things work in practice. Experienced in delivering onboarding programmes that support new starters from day one through to feeling confident in their role. Started in the business as a Smart Metering Engineer before moving into onboarding, bringing real hands-on experience into training. Now working at team lead level, supporting delivery, coaching others, and spotting where processes can be improved. Known for a practical, down-to-earth approach, keeping things clear, engaging, and easy to follow so people feel comfortable asking questions and getting involved.
Overview
20
20
years of professional experience
Work history
Onboarding / Induction Specialist (formerly Smart Metering Engineer)
Octopus Energy Services
2020.01 - 2026.04
- Deliver onboarding for new starters across field and office roles, keeping sessions structured, engaging, and easy to follow
- Support new starters from day one through to feeling confident in role, helping them get up to speed as quickly as possible
- Provide ongoing coaching and support, adapting in the moment to help individuals build confidence and capability
- Build and update onboarding content regularly, using feedback and day-to-day experience to improve how things land
- Adapt delivery style to suit different learning types, personalities, and group sizes
- Support the team with day-to-day delivery, sharing knowledge and helping others improve their facilitation
- Work closely with operations and other teams to spot common gaps in knowledge or confidence and adjust training to address them
- Spot trends in common challenges for new starters and adjust training to improve overall outcomes
- Often adjust sessions in the moment based on how individuals or groups are responding, making sure everyone keeps up and gets what they need
- Manage delivery across different locations, balancing planning, travel, and stakeholder expectations
- Delivered onboarding at both small and large scale, adapting sessions and approach depending on group size and needs
- Bring real field experience into training, helping bridge the gap between learning and day-to-day role expectations
Smart Meter Technician
Morrison Utilities
2018.01 - 2020.01
- Carried out meter installations and rectification work in domestic properties
- Worked closely with customers, explaining technical information in a clear and simple way
- Managed stock, materials, and compliance requirements
- Supported and mentored new trainees as they developed their skills
- Worked to targets while maintaining safety and quality standards
Chef (progressing to Sous Chef)
2006.01 - 2016.01
- Progressed from entry-level roles through to Sous Chef across a range of kitchen environments, building strong foundations in teamwork, organisation, and working under pressure.
- Managed sections and supported kitchen operations during busy service
- Adapted quickly to different teams and ways of working
- Developed strong time management and problem-solving skills
- Maintained high standards of consistency, safety, and organisation
Education
Lean Six Sigma - in progress
Lean Six Sigma Green Belt - certified
Lean Six Sigma Yellow Belt - certified
Safeguarding Training - 2025
British Values Training - 2025
Level 2 Diploma - undefined
Smart Metering
NVQ Level 2 - undefined
Food Preparation & Cooking
GCSEs - including Maths, English, Science and ICT
Skills
- Onboarding and training delivery
- Coaching and performance support
- Process improvement and problem solving
- Stakeholder communication and collaboration
- Facilitation and engagement
- Adapting training for different learning styles
- Operational coordination
- Working in fast-paced, changing environments
- Confident across multiple internal systems and digital tools
Systems Skills
- Google Workspace (Gmail, Docs, Sheets, Slides)
- Asana
- Miro
- Spark (learning platform)
- Confident across multiple internal systems and digital tools
Additional Information
Full UK Driving Licence, First Aid trained, Health & Safety trained (including COSHH and HACCP), EUSR Registered
References
References available upon request.
Timeline
Onboarding / Induction Specialist (formerly Smart Metering Engineer)
Octopus Energy Services
2020.01 - 2026.04
Smart Meter Technician
Morrison Utilities
2018.01 - 2020.01
Chef (progressing to Sous Chef)
2006.01 - 2016.01
Lean Six Sigma Green Belt - certified
Lean Six Sigma Yellow Belt - certified
Safeguarding Training - 2025
British Values Training - 2025
Level 2 Diploma - undefined
Smart Metering
NVQ Level 2 - undefined
Food Preparation & Cooking