Kayleigh Relf

• Managing customer orders from receipt to completion.
• Serving as primary contact for customer queries and support.
• Managing procurement by reviewing product specifications.
• Liaising with internal departments to ensure timely delivery.
• Facilitate communication from lead-times to invoicing.
  o Despatch & shipping
  o Record keeping
  o Export Paperwork
  o Regulatory compliance
  o Keeping an eye on margins and profitability
• Creating and maintaining project Schedules in MS Project.
• Managing the Change Management outputs and records ensuring they are logged and maintained for each project.
• Managing the Risk Management outputs and records ensuring they are logged and maintained for each project.

The company culture wasn’t aligned with my values and long-term growth goals, so I decided to pursue opportunities better suited to my working style.

• Was promoted from Project Engineering Coordiator to Project Manager.
• Overall responsibility for commercial delivery of the project in line with profit margin expectations.
• Provided monthly reports on project and commercial delivery.
• Clarified and communicated customer requirements, issues, and escalations internally while identifying problems and providing solutions through root cause analysis and implementation of resolution plans.
• Maintained the RAID log to track risks, assumptions, issues, and dependencies for project clarity.
• Overall management of the change control process.
• Managed change processes by capturing, reviewing, and disseminating internal processes according to customer contracts and policies in direct liaison with internal operations managers.
• Kept in regular contact with clients and senior stakeholders on progress and making sure that expectations are managed.
• Supported sales in preparing bids and quotations to meet client needs.
• Liaised with field operations to ensure installation and commissioning phases of projects are resourced appropriately.
• Facilitated identification of service improvement areas and innovation opportunities.
• Evaluated the success of the project against its benchmarking and sharing lessons learnt.
• Produced project plans, schedules, and additional project documentation to meet customer standards.

• Worked closely with other departments including Warehousing, Asset Recovery, Finance and Logistics teams to ensure smooth delivery of orders.
• Built strong relationships with global supply chain teams.
• Customer satisfaction is key, with a focus on efficiently solving issues, identifying, and implementing process improvements, and always seeking new opportunities to grow.
• Supported the Sales team in the production of sales quotations.
• Maintained internal CRM software and compiling reports for Senior Management.
• Providing support and training for all teams to successfully utilise our CRM.
• Providing technical support to colleagues and customers.

• Managed the DACH portfolio of existing accounts and taking responsibility for their retention and growth (cross and upsell), ensuring specific customer requirements were delivered on time, every time.

• Ensured the efficient and smooth running of order processing.
• Liaised with overseas clients to maintain a high standard of customer service.
• Arranged shipments with courier companies and freight forwarders and ensuring goods were shipped in accordance with Incoterms and Invista’s payment terms.
• Co-ordinated full audit trail for all products, tracking product compliance.
• Managed CRM to monitor orders, maintain accurate customer data, record customer interactions and document transactions.

• Scheduling and organisation of over 250 annual Scuba Instructor Examinations across EMEA.
• Coordinated and managed all logistical arrangements, including facilities bookings, registrations, candidate information and examiner information.

• I was promoted from Environmental Services Administrator to Business Development Executive.
• This role ranged from maintaining existing business relationships and identifying new opportunities whilst promoting and selling new products, such as new stock items for reclaimed refrigerant gas, helping the industry into a more circular economy as well as promoting new services.