Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kayleigh Purdue

Netley,Hampshire

Summary

I am a friendly and enthusiastic 20-year-old with a strong work ethic and a positive attitude. I take pride in completing tasks efficiently and to a high standard, while always providing excellent customer service. I thrive in fast-paced environments and remain calm and approachable during busy periods, supporting and motivating my colleagues, helping to create a welcoming atmosphere for customers. I am always keen to learn new skills, take on new challenges.

Overview

5
5
years of professional experience

Work history

Front of house team member

Cosmo
Southampton, Hampshire
2023.03 - Current
  • Set up, maintained, and cleared tables efficiently to ensure a clean and welcoming dining environment.
  • Used handheld PDA systems to accurately take and process customer drink orders.
  • Greeted customers, answered telephone enquiries, and managed reservations in a professional and friendly manner.
  • Conducted regular and thorough restroom inspections to maintain high standards of cleanliness and hygiene.
  • Completed end-of-shift cleaning duties, ensuring all work areas met company cleanliness and safety standards.
  • Delivered drinks promptly and accurately to customers, ensuring efficient service and customer satisfaction.
  • Checked in with customers during service to gather feedback and ensure a positive dining experience

Front of house team member

Zizzi
Southampton, Hampshire
2022.08 - 2023.03
  • Enhanced guest experience with a friendly and helpful attitude.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Operated commercial espresso and coffee machines to prepare a range of hot beverages.
  • Prepared cocktails, spirits, beers, and soft drinks while maintaining high quality standards.

Front of house team member

Cosmo
Southampton, Hampshire
2021.07 - 2022.08
  • Used handheld PDA systems to accurately take and process customer drinks orders.
  • Set up, maintained, and cleared tables promptly and efficiently to ensure a clean and welcoming dining environment.
  • Greeted customers on reception, answered telephone enquiries, managed reservations in a professional and friendly manner.
  • Conducted regular and thorough restroom inspections to maintain high standards of cleanliness and hygiene.
  • Completed end-of-shift cleaning duties, ensuring all work areas met company cleanliness and safety standards.

Education

A-Levels - Fine Art, Combined English, Textiles

Barton Peveril College
Eastleigh, Hampshire
09/2021 - 06/2023

Bachelor of Arts - Fine Art

University of Southampton
Winchester, Hampshire
09/2024 -

Skills

  • Proficient in using PDA systems for order taking
  • Trained in cocktail preparation and bar service
  • Trained in commercial coffee machine operation
  • Efficient in managing drink orders and ticket completion
  • Experienced in drink running and table service
  • Strong customer service and feedback-gathering skills
  • Competent in handling bookings, phone calls, and guest reception
  • Knowledgeable in maintaining cleanliness, hygiene, and end-of-shift procedures
  • Proficient in cleaning and resetting of tables for swift turnaround

Timeline

Front of house team member

Cosmo
2023.03 - Current

Front of house team member

Zizzi
2022.08 - 2023.03

Front of house team member

Cosmo
2021.07 - 2022.08

A-Levels - Fine Art, Combined English, Textiles

Barton Peveril College
09/2021 - 06/2023

Bachelor of Arts - Fine Art

University of Southampton
09/2024 -
Kayleigh Purdue