Kayleigh Purdue
Netley,Hampshire
Summary
I am a friendly and enthusiastic 20-year-old with a strong work ethic and a positive attitude. I take pride in completing tasks efficiently and to a high standard, while always providing excellent customer service. I thrive in fast-paced environments and remain calm and approachable during busy periods, supporting and motivating my colleagues, helping to create a welcoming atmosphere for customers. I am always keen to learn new skills, take on new challenges.
Overview
5
5
years of professional experience
Work history
Front of house team member
Cosmo
Southampton, Hampshire
2023.03 - Current
- Set up, maintained, and cleared tables efficiently to ensure a clean and welcoming dining environment.
- Used handheld PDA systems to accurately take and process customer drink orders.
- Greeted customers, answered telephone enquiries, and managed reservations in a professional and friendly manner.
- Conducted regular and thorough restroom inspections to maintain high standards of cleanliness and hygiene.
- Completed end-of-shift cleaning duties, ensuring all work areas met company cleanliness and safety standards.
- Delivered drinks promptly and accurately to customers, ensuring efficient service and customer satisfaction.
- Checked in with customers during service to gather feedback and ensure a positive dining experience
Front of house team member
Zizzi
Southampton, Hampshire
2022.08 - 2023.03
- Enhanced guest experience with a friendly and helpful attitude.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Operated commercial espresso and coffee machines to prepare a range of hot beverages.
- Prepared cocktails, spirits, beers, and soft drinks while maintaining high quality standards.
Front of house team member
Cosmo
Southampton, Hampshire
2021.07 - 2022.08
- Used handheld PDA systems to accurately take and process customer drinks orders.
- Set up, maintained, and cleared tables promptly and efficiently to ensure a clean and welcoming dining environment.
- Greeted customers on reception, answered telephone enquiries, managed reservations in a professional and friendly manner.
- Conducted regular and thorough restroom inspections to maintain high standards of cleanliness and hygiene.
- Completed end-of-shift cleaning duties, ensuring all work areas met company cleanliness and safety standards.
Education
A-Levels - Fine Art, Combined English, Textiles
Barton Peveril College
Eastleigh, Hampshire 09/2021 - 06/2023
Bachelor of Arts - Fine Art
University of Southampton
Winchester, Hampshire 09/2024 -
Skills
- Proficient in using PDA systems for order taking
- Trained in cocktail preparation and bar service
- Trained in commercial coffee machine operation
- Efficient in managing drink orders and ticket completion
- Experienced in drink running and table service
- Strong customer service and feedback-gathering skills
- Competent in handling bookings, phone calls, and guest reception
- Knowledgeable in maintaining cleanliness, hygiene, and end-of-shift procedures
- Proficient in cleaning and resetting of tables for swift turnaround
Timeline
Front of house team member
Cosmo
2023.03 - Current
Front of house team member
Zizzi
2022.08 - 2023.03
Front of house team member
Cosmo
2021.07 - 2022.08
A-Levels - Fine Art, Combined English, Textiles
Barton Peveril College
09/2021 - 06/2023
Bachelor of Arts - Fine Art
University of Southampton
09/2024 -