Kayleigh Plummer
Sales Associate
London,London
Summary
Highly efficient sales associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Team Member
Gymshark
London, London
06.2024 - Current
- Completed opening and closing checklists to create welcoming store environment.
- Remained flexible to cover shifts and work overtime as required.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Explained product benefits maximising customer engagement while driving sales.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Merchandising Assistant
Space NK
London
11.2023 - 06.2024
- Anticipated and planned for department seasonal needs.
- Communicated with vendors to answer questions, order samples and resolve issues.
- Produced weekly, monthly, quarterly and yearly sales reports for senior management.
- Replenished key ranges to achieve strong stock availability.
- Executed seasonal and promotional product rotations for dynamic, engaging shopping environment.
- Recommended adjustments to pricing strategies based on market demand and competitor pricing.
Retail Sales Associate
Selfridges
London
11.2022 - 11.2023
- Operated cash registers with accuracy and processed cash and card transactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Followed visual merchandising packs to display new products and promotions.
- Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
- Maintained orderly store to provide customers with pleasant shopping experience.
Merchandising Assistant
Kurt Geiger
London
07.2022 - 11.2022
- Produced weekly, monthly, quarterly and yearly sales reports for senior management.
- Communicated with vendors to answer questions, order samples and resolve issues.
- Produced attractive signage for products, offers and sales promotions.
- Established relationships with vendors to negotiate favourable terms and promotions.
- Monitored market trends and competitor displays, informing adjustments to merchandising approaches.
Branch Merchandising Assistant
New Look
London
06.2021 - 07.2022
- Conducted weekly walk-throughs with Job title to discuss interior visual displays, including store window presentation.
- Produced weekly, monthly, quarterly and yearly sales reports for senior management.
- Anticipated and planned for department seasonal needs.
- Coordinated with suppliers to secure timely delivery of merchandise, preventing stockouts.
- Assessed inventory to identify restocking needs and minimise shortages.
Sales Associate
New Look
London
11.2016 - 06.2021
- Understood customer needs to craft exceptional sales journeys.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Maintained display and organisation of department based on visual merchandising guidelines.
Education
BA Hons - Special Effects Makeup And Hair Design
Solent University
Southampton06.2021
A Levels - English Literature, Art & Drama
Woolwich Polytechnic Sixth Form
Thamesmead06.2016
Skills
Customer service
Sales strategies
Cash handling
Product knowledge
Cash register operation
Safety training
Timeline
Team Member
Gymshark
06.2024 - Current
Merchandising Assistant
Space NK
11.2023 - 06.2024
Retail Sales Associate
Selfridges
11.2022 - 11.2023
Merchandising Assistant
Kurt Geiger
07.2022 - 11.2022
Branch Merchandising Assistant
New Look
06.2021 - 07.2022
Sales Associate
New Look
11.2016 - 06.2021
BA Hons - Special Effects Makeup And Hair Design
Solent University
A Levels - English Literature, Art & Drama
Woolwich Polytechnic Sixth Form