Kayleigh Nolan
Wellingborough
Summary
A hard working individual with a keen eye for detail. Highly efficient in providing customer service, whilst offering further suggestions to improve performance. The ability to brainstorm solutions to problems and apply previous knowledge to various roles. Adept at multi-tasking and organisation of workload to ensure quality.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Pension Administrator - McCloud Project
Shared Services Connected Ltd
Home Based, Home Based
05.2023 - 03.2025
- Project work is an ever changing environment and requires an ability to shift and change duties, to fit the needs of the company.
- I have been a significant part of majority of work streams within the McCloud team. This includes data driven work, customer-based support through phone lines, emails and rolling out new systems to the wider team.
- My responsibility has grown in my current role, as I have embraced the opportunity to manage a team whilst my team lead has been on a period of leave.
- The experience of managing an emails-based team has taught me how to manage workload and to cater for different learning styles and strengths of different employees.
- Managing within the McCloud Project has improved my ability to creatively respond to errors that may arise and has allowed me to make decisions which are imperative to ensure that the client has a positive experience.
Process Assistant
Shared Services Connected Ltd
06.2022 - 05.2023
- An investigative process was necessary when answering complex queries from the client and an ability to problem solve through liaison with various departments was imperative.
- I would provide a comprehensive service, which was reflected through managing emails, requests for service, reports, and prioritising the requests that were more urgent in nature.
- As I advanced in my position at SSCL, I was able to offer suggestions to issues that appear and think of potential resolutions to increase productivity.
- I also supported my team by sharing knowledge with teammates through training in certain reports / procedures, which relieved pressure from management.
Administration Officer
National Fire Chief Council
06.2021 - 09.2021
- Project work which consisted of data migration in a timely manner to avoid financial repercussions.
- I presented and lead meetings with various Fire Services across the United Kingdom, building a rapport with Chief Fire Officers to ensure that goals are met.
- Clear and concise communication to all Officers involved on the requirements for the project and the use of strong knowledge to deescalate any frustrations or questions.
Operations Administrator
Cygnia Logistics
10.2020 - 01.2021
- My daily tasks involved being the first point of contact for those who came into the transport office, such as drivers, new staff and visitors.
- I was in charge of customer service for a well-known company using Freshdesk, where all queries were answered efficiently and at a fast pace.
- I also was trained in using the warehouse computer system ‘Scale' to be able to locate orders within the warehouse, perform stock transfers, and to provide an accurate answer for customers when to expect dispatch of their items.
- My role included an array of skills, such as decision making, prioritising and effective communication.
Education
GCSE - 12 GCSE's, including a B in Maths and Science and an A in English Literature
Northampton School For Girls
Northampton, Northamptonshire 01.2009 - 01.2014
A-levels - 3 A-levels, including a B in Sociology and Psychology
Northampton School For Girls
Northampton, Northamptonshire 01.2014 - 01.2016
BA (Hons) - Criminology
University of Northampton
Northampton 01.2017 - 04.2020
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Customer Service Experience
- Problem Solving
- Management
- Project Work
- Remote Based Working
- Process improvement mindset
References
Available upon request.
Additional Information
I am interested in societal issues, and the welfare of both animals and humans. I have volunteered for the RSPCA whilst at university where I would keep the cattery clean and interact one on one with the cats regardless of their temperament. My main focus for volunteering in my third year of university was with people who are suffering from poverty and those who are homeless. I was part of a Food Club which offers discounted food to those in need and free supplies of hygiene products every week in the local community centre. To fundraise I volunteered in the Christmas fair; which raised money to support the on-going services for the homeless in Northampton.
Timeline
Pension Administrator - McCloud Project
Shared Services Connected Ltd
05.2023 - 03.2025
Process Assistant
Shared Services Connected Ltd
06.2022 - 05.2023
Administration Officer
National Fire Chief Council
06.2021 - 09.2021
Operations Administrator
Cygnia Logistics
10.2020 - 01.2021
BA (Hons) - Criminology
University of Northampton
01.2017 - 04.2020
A-levels - 3 A-levels, including a B in Sociology and Psychology
Northampton School For Girls
01.2014 - 01.2016
GCSE - 12 GCSE's, including a B in Maths and Science and an A in English Literature
Northampton School For Girls
01.2009 - 01.2014
Similar Profiles
Lukas DouglasLukas Douglas
ICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared ServicesICT Portfolio Controller (Contractor) at Shared Health Manitoba – Digital Shared Services
Bharat UpadhyaBharat Upadhya
Tech Lead at Harman Connected ServicesTech Lead at Harman Connected Services
Ankit TiwariAnkit Tiwari
Lead Business Analyst at Harman Connected ServicesLead Business Analyst at Harman Connected Services
Simona Florentina BadarceaSimona Florentina Badarcea
IT Support at DHLIT Support at DHL
Ayomide OlotuAyomide Olotu
Merchandise stocker at The Shore GroupMerchandise stocker at The Shore Group