Kayleigh Nicholas
Middlesbrough
Summary
Highly organised and reliable professional with extensive experience in customer service, appointment scheduling, and business administration through self-employment. Skilled in managing diaries, handling client communications, processing payments, and maintaining accurate records. Confident in fast-paced environments with a strong focus on efficiency, professionalism, and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Self-Employed Business Owner / Administrator
KL Beauty
Middlesbrough
2015.04 - 2026.04
- Managed all administrative aspects of running a business, including scheduling appointments, maintaining client records, and handling enquiries
- Organised daily workload, ensuring efficient time management and smooth operations
- Processed payments accurately and maintained financial records
- Communicated with clients via phone, message, and in person, ensuring a professional and friendly service
- Resolved client queries and handled bookings, cancellations, and changes effectively
- Maintained high standards of organisation, cleanliness, and compliance
Kitchen Assistant / Bar Server
The Sporting Lodge
2019.01 - 2020.03
- Worked in a fast-paced environment requiring strong organisation and teamwork
- Handled customer orders and ensured accurate service delivery
- Maintained cleanliness and adhered to health and safety standards
Receptionist / Beauty Therapist
Tropical Tanning & Beauty
2017.10 - 2018.01
- Handled front desk responsibilities, including answering calls and booking appointments
- Provided administrative support to ensure smooth daily operations
- Managed customer enquiries and maintained a professional reception area
- Processed transactions and maintained accurate records
Education
NVQ Level 2 - Hairdressing
Middlesbrough College
MiddlesbroughNVQ Level 1 - Child Care
Middlesbrough College
MiddlesbroughNVQ Level 1 - Health & Social Care
Middlesbrough College
MiddlesbroughSkills
- Diary and appointment management
- Administrative support & organisation
- Customer service & client communication
- Data entry & record keeping
- Payment processing & cash handling
- Time management & multitasking
- Microsoft Office (basic)
- Problem-solving & attention to detail
Certification
- Health & Safety
- Health & Hygiene in the Workplace & Kitchen
- Beauty Procedures (Eyelash Extensions, Waxing, Tinting, Nail Extensions & Gel Polish)
Timeline
Kitchen Assistant / Bar Server
The Sporting Lodge
2019.01 - 2020.03
Receptionist / Beauty Therapist
Tropical Tanning & Beauty
2017.10 - 2018.01
Self-Employed Business Owner / Administrator
KL Beauty
2015.04 - 2026.04
NVQ Level 2 - Hairdressing
Middlesbrough College
NVQ Level 1 - Child Care
Middlesbrough College
NVQ Level 1 - Health & Social Care
Middlesbrough College