Kayleigh Newlands
Annan,Dumfries and Galloway
Summary
Friendly Barista with knack for delivering exceptional customer service and creating inviting atmospheres. Known for crafting high-quality beverages and maintaining clean, organised workspaces. Thrives in fast-paced environments, enhancing customer satisfaction and building lasting relationships with patrons.
Overview
7
7
years of professional experience
Work history
Barista
Costa
Carlisle, Cumbria
2025.03 - Current
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Delivery Driver
Amazon
Longtown, Cumbria
2024.05 - 2025.06
- The role I have as a delivery driver is delivering goods to customers or designated locations with the responsibilities of loading and unloading parcels into the van, maintaining delivery logs and providing excellent customer service. While driving I have to maintain a high standard response to traffic and safety regulations, ensuring the vehicle is in good working condition and resolving delivery related issues while working alone. This has helped me gain confidence working independently.
- Key Responsibilities
- Time management
- Navigation and problem-solving
- Customer service skills
- Responsibility and reliability
- Attention to detail
- Stress management
- Teamwork and collaboration
- Technical: Vehicle maintenance awareness
Barista
Starbucks
Gretna, Dumfries and Galloway
2022.05 - 2022.09
- As a Barista I was responsible to prepare and serve high-quality beverages, while proving excellent customer service in a fast-paced environment. This role required strong multi-tasking, communication and teamwork skills. Along with delivering a positive and memorable customer experience.
- Key Responsibilities
- Taking customer orders
- Crafting drinks to exact specifications
- Maintaining a clean and organised work space
- Managing inventory
Bakery Assistant
Gretna Bakery
Gretna, Dumfries and Galloway
2018.04 - 2021.03
- Working in the Bakery from a young age during my school studies, it allowed me to gain skills in customer service, teamwork and collaboration, time management, responsibility and independence. Working for a small business I was also given the opportunity to work with the sales and marketing awareness.
- Key Responsibilities
- Display Management
- Accuracy
- Interacting with customers
- Resolving Customer Enquiries
- Key Achievements
- Raised £200 in sales to fundraise towards my volunteering trip to Borneo.
Education
Semester Abroad - Architectural History, Engineering, Economics
University of Callaghan
Newcastle, New South Wales 2023.06 - 2023.11
Advanced Highers - B,C Highers: 7xAA
Annan Academy
Annan, Dumfriesshire 2015.08 - 2021.05
BA (Hons) - Architecture Part 1
DJCAD, University of Dundee
Dundee 2022.09 -
Skills
- Collaboration and teamwork
- Presentation skills
- Data Analysis and research
- Technical Skills
- Communication
- Concept Design
- Adobe suite
- CAD/BIM
- Microsoft Office
- Rendering Software
- Positive attitude under pressure
- Knowledge of coffee beans
- Heating and frothing milk
- Non-Dairy alternatives knowledge
- Patience and tolerance
- Latte artistry
Affiliations
- Climbing and Yoga
References
References available upon request.
Timeline
Barista
Costa
2025.03 - Current
Delivery Driver
Amazon
2024.05 - 2025.06
Semester Abroad - Architectural History, Engineering, Economics
University of Callaghan
2023.06 - 2023.11
BA (Hons) - Architecture Part 1
DJCAD, University of Dundee
2022.09 -
Barista
Starbucks
2022.05 - 2022.09
Bakery Assistant
Gretna Bakery
2018.04 - 2021.03
Advanced Highers - B,C Highers: 7xAA
Annan Academy
2015.08 - 2021.05