Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Kayleigh Newlands

Annan,Dumfries and Galloway

Summary


Friendly Barista with knack for delivering exceptional customer service and creating inviting atmospheres. Known for crafting high-quality beverages and maintaining clean, organised workspaces. Thrives in fast-paced environments, enhancing customer satisfaction and building lasting relationships with patrons.

Overview

7
7
years of professional experience

Work history

Barista

Costa
Carlisle, Cumbria
03.2025 - Current
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Streamlined order taking process, reducing wait times for customers' convenience.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.

Delivery Driver

Amazon
Longtown, Cumbria
05.2024 - 06.2025
  • The role I have as a delivery driver is delivering goods to customers or designated locations with the responsibilities of loading and unloading parcels into the van, maintaining delivery logs and providing excellent customer service. While driving I have to maintain a high standard response to traffic and safety regulations, ensuring the vehicle is in good working condition and resolving delivery related issues while working alone. This has helped me gain confidence working independently.
  • Key Responsibilities
  • Time management
  • Navigation and problem-solving
  • Customer service skills
  • Responsibility and reliability
  • Attention to detail
  • Stress management
  • Teamwork and collaboration
  • Technical: Vehicle maintenance awareness

Barista

Starbucks
Gretna, Dumfries and Galloway
05.2022 - 09.2022
  • As a Barista I was responsible to prepare and serve high-quality beverages, while proving excellent customer service in a fast-paced environment. This role required strong multi-tasking, communication and teamwork skills. Along with delivering a positive and memorable customer experience.
  • Key Responsibilities
  • Taking customer orders
  • Crafting drinks to exact specifications
  • Maintaining a clean and organised work space
  • Managing inventory

Bakery Assistant

Gretna Bakery
Gretna, Dumfries and Galloway
04.2018 - 03.2021
  • Working in the Bakery from a young age during my school studies, it allowed me to gain skills in customer service, teamwork and collaboration, time management, responsibility and independence. Working for a small business I was also given the opportunity to work with the sales and marketing awareness.
  • Key Responsibilities
  • Display Management
  • Accuracy
  • Interacting with customers
  • Resolving Customer Enquiries
  • Key Achievements
  • Raised £200 in sales to fundraise towards my volunteering trip to Borneo.

Education

Semester Abroad - Architectural History, Engineering, Economics

University of Callaghan
Newcastle, New South Wales
06.2023 - 11.2023

Advanced Highers - B,C Highers: 7xAA

Annan Academy
Annan, Dumfriesshire
08.2015 - 05.2021

BA (Hons) - Architecture Part 1

DJCAD, University of Dundee
Dundee
09.2022 -

Skills

  • Collaboration and teamwork
  • Presentation skills
  • Data Analysis and research
  • Technical Skills
  • Communication
  • Concept Design
  • Adobe suite
  • CAD/BIM
  • Microsoft Office
  • Rendering Software
  • Positive attitude under pressure
  • Knowledge of coffee beans
  • Heating and frothing milk
  • Non-Dairy alternatives knowledge
  • Patience and tolerance
  • Latte artistry

Affiliations

  • Climbing and Yoga

References

References available upon request.

Timeline

Barista

Costa
03.2025 - Current

Delivery Driver

Amazon
05.2024 - 06.2025

Semester Abroad - Architectural History, Engineering, Economics

University of Callaghan
06.2023 - 11.2023

BA (Hons) - Architecture Part 1

DJCAD, University of Dundee
09.2022 -

Barista

Starbucks
05.2022 - 09.2022

Bakery Assistant

Gretna Bakery
04.2018 - 03.2021

Advanced Highers - B,C Highers: 7xAA

Annan Academy
08.2015 - 05.2021

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Kayleigh Newlands