Kayleigh Murphy
Summary
Dynamic professional with expertise in guest service, team leadership, and strategic planning. Demonstrates strong financial acumen and adaptability in fast-paced environments. Committed to leveraging skills to drive organisational success and achieve long-term career growth.
Overview
8
8
years of professional experience
1
1
Certification
Work history
General Manager
The Real McCoy Hospitality Group
New York , NY
2022.03 - 2025.12
- Worked with board of directors to establish objectives and decisively lead operations.
- Directed day-to-day work of 25 employees and motivated teams to exceed objectives.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Managed day-to-day operations, overseeing opening and closing duties, scheduling employee shifts, cash handling, and payroll processing.
- Directed administration and optimisation of financial operations, ensuring accuracy in payroll and accounting processes.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Successfully negotiated contracts with suppliers to reduce costs.
- Fostered a high-performance culture, resulting in increased productivity.
- Established positive work environment, enhancing staff morale and productivity.
- Built high-performing teams to achieve organisational objectives.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Served as official representative of organisation to public groups or government agencies.
Bar Manager
Cassidy’s Pub
New York , NY
2020.09 - 2022.02
- Monitored stock levels during peak hours to prevent shortages.
- Scheduled weekly staff rosters to optimise resource allocation.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Resolved customer complaints, fostering repeat business from satisfied patrons.
Floor Manager
Gleasons Tavern
New York, NY
2019.12 - 2020.03
- Resolved operational issues through effective problem-solving, ensuring smooth workflow.
- Supported colleagues with guidance to foster collaboration and enhance team dynamics.
- Assessed customer requirements during service interactions.
Floor Manager
Tanner Smiths
New York , NY
2018.10 - 2019.12
- Implemented health and safety regulations for safer workspace.
- Trained new employees, elevating team performance levels.
- Managed daily store operations to increase efficiency.
Bartender / Shift Manager
The Hideaway Seaport
New York, NY
2017.11 - 2018.10
- Greeted customers, delivering attentive service that enhanced their experience.
- Upsold customers to premium brands, contributing to increased sales revenue.
- Performed opening and closing duties, ensuring bar readiness and supply availability.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed daily operations to increase productivity.
Education
Bachelor of Arts - Business And Public Relations
Liverpool John Moores University
Liverpool, UKSkills
- Guest service
- Team leadership
- Financial acumen
- Strategic planning
- Adaptability
Certification
- Food Handlers Certificate
References
References available upon request.
Timeline
General Manager
The Real McCoy Hospitality Group
2022.03 - 2025.12
Bar Manager
Cassidy’s Pub
2020.09 - 2022.02
Floor Manager
Gleasons Tavern
2019.12 - 2020.03
Floor Manager
Tanner Smiths
2018.10 - 2019.12
Bartender / Shift Manager
The Hideaway Seaport
2017.11 - 2018.10
Bachelor of Arts - Business And Public Relations
Liverpool John Moores University