Kayleigh Munroe
Leicester
Summary
I am a motivated professional individual with varied experience in customer-facing roles. I can adapt to evolving demands through strong organisational and communication skills and attention to detail. Eager to contribute and support team objectives with integrity and dedication.
Overview
20
20
years of professional experience
Work History
Junior Accounts Executive
APS
Leicester
04.2026 - 05.2026
- Coordinated delivery bookings and tracked processes to ensure timely fulfilment
- Liaised with customers and clients to accurately fulfil orders
- Resolved customer and client complaints to enhance satisfaction and retention
Funeral Service Arranger
Ginns and Gutteridge
Leicester
02.2023 - 04.2026
- Provided first point of contact for clients and the community, building trust and offering support during difficult times.
- Guided bereaved families through death registration process, ensuring compliance and sensitivity
- Facilitated meetings with clients and families to discuss and personalise funeral arrangements, addressing individual needs and preferences
- Administrative tasks covering a wide range of duties inclusive of customer invoicing
- Banking duties
- Managed regular appointments for crematorium and minister services
Transport Manager
Elite Displays
Leicester
10.2006 - 02.2023
- Coordinated local and overseas transport logistics to ensure timely delivery
- Prepared documentation for customs clearance to facilitate smooth import/export processes
- Verified accuracy of delivery notes against invoices to maintain financial integrity
- Enter data onto spreadsheets for end of month costings
- Meet and greet clients and visitors
- Answer the main switchboard and re-direct calls and take messages
Education
Diploma of Higher Education - Computing
Leicester College Freemans Park
Leicester01-2005
GCSEs -
Riverside community college
Leicester01-2003
Skills
- Customer relationship management
- Account management
- Microsoft Office suite
- Highly organised
Timeline
Junior Accounts Executive
APS
04.2026 - 05.2026
Funeral Service Arranger
Ginns and Gutteridge
02.2023 - 04.2026
Transport Manager
Elite Displays
10.2006 - 02.2023
Diploma of Higher Education - Computing
Leicester College Freemans Park
GCSEs -
Riverside community college