Kayleigh Kennard

My most recent role as a HLTA within Selworthy School has been to act in proxy as a teacher. I have also supported a broad range of learners in classes as well as being part of a team of trained professionals to support a learner with severe SEMH needs.

Having responsibility for the class learners and staff completing some of the tasks listed below.

• Collaborated with parents for effective home-school communication, fostering better student support.
• Created and modified curriculum based on government guidelines and class capabilities.
• Helped students to develop positive self-image, enhance self-esteem, and improve self-reliance.
• Adapted teaching methods according to each child's requirements, facilitating better comprehension of subjects.
• Created classroom environment to promote physical, social and emotional development.
• Participated enthusiastically in school-wide events demonstrating commitment towards building a vibrant school community.
• Developed strong rapport with students, improving their confidence and participation in classroom activities.
• Prepared reports on students and activities for administration team.
• Cooperated with support staff to create holistic intervention plans.
• Created a safe and inclusive classroom setting, encouraging open dialogue among students.
• Incorporated practical activities into lesson plans aimed at making learning fun and interesting.
• Designed lesson plans based on student abilities, struggles and needs.
• Planned and created range of teaching resources to meet various learning abilities.
• Met with other professionals to discuss individual student needs and progress.
• Generated ongoing assessments of student achievement through formal and informal testing.
• Conducted regular parent-teacher meetings to discuss student progress and address any concerns they had.
• Managed student behaviour, intervening in crisis situations to resolve conflicts.
• Provided personal and medical care for students as required.
• Devised individualised learning plans and targets for students based on observation and progress.

The role varied between supporting adults in a residential setting and then expanded into supported living. Key roles as support worker included:

• Kept detailed daily logs with care actions, patient behaviours and all incidents.
• Listened to clients' current struggles to signpost relevant support.
• Adhered to all company requirements for patient interactions and care standards.
• Delivered high-quality care following individual care plans.
• Ensured safety at all times by conducting regular risk assessments within the home environment.
• Prepared nutritious meals catering to dietary requirements, contributing to healthier lifestyle for residents.
• Adapted support where possible to increase service accessibility.
• Updated documentation regularly maintaining accurate records of patient progress.
• Supported clients with rehabilitation and socialisation in community settings.
• Handled challenging behaviour professionally, preserving dignity whilst ensuring safety of all involved parties.
• Safely drove clients to social activities and appointments.
• Fostered a supportive environment by providing one-on-one care to individuals with learning disabilities.
• Improved quality of life by assisting with personal hygiene and meal preparation.

Within my time at Morrisons i completed a multitude of roles in customer facing roles such as cashier, café assistant, admin assistant and checkout supervisor.

• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Assisted customers with product selection for optimal satisfaction.
• Utilised excellent communication skills to provide detailed product information.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Managed till operations smoothly, reducing waiting time for customers.
• Requested and checked customer IDs at checkout for age-restricted products.
• Promoted customer loyalty scheme at checkout.
• Assisted customers in locating specific items to boost satisfaction.
• Improved customer service by efficiently handling queries and complaints.
• Ensured cafe areas were immaculately maintained, upkeeping exceptional cleanliness and hygiene standards.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Fulfilled all duties as assigned during peak hours for effective operation of the café.
• Collaborated with HR officers during recruitment process to streamline candidate screening.
• Expedited document filing system with a new, organised method.
• Improved customer satisfaction through prompt response to email and phone queries.
• Supported accurate record-keeping with proficient data entry skills.