Kayleigh jones

Answered phones and addressed customer inquiries, clarifying company processes and assisting with concerns to enhance customer satisfaction.

Oversaw pest control operations, managing invoice entries, job bookings, reassignments, and contract quoting using multiple shared systems and spreadsheets. Monitored and maintained inventory levels; ordered new supplies as required. Managed staff rota, ensuring adequate coverage at all times. Ensured proper record keeping for easy retrieval of information.

Engaged with consumers, created and maintained spreadsheets, and inputted invoice information in online systems (e.g. Word, Excel, Job Logic)

Returned to Clarks in January, assumed role of key holder, overseeing store operations during shifts.. Provided personalised shoe fitting services for children, ensuring comfort and safety while learning techniques to calm them in high-stress situations.

Managed cash handling, shelf stocking, delivery bookings, and stock oversight to ensure efficient store operations. Served as key contact for customer service, resolving customer inquiries regarding products and store locations.

Handled money transactions, scanned items at tills, processed returns and refunds, assisted customers with inquiries, maintained store cleanliness, restocked supplies, and coordinated delivery logistics.

Handled scanning of items through the till, provided assistance to customers with their questions, maintained cleanliness, restocked shelves and organised delivery items.