Kayleigh Ives
Reading,West Berkshire
Summary
Resourceful professional skilled in travel arrangement and problem-solving. Thrives in dynamic environments, capable of adapting to flexible hours. Experienced in product stocking, efficient service delivery, and bar cleaning procedures, contributing to operational efficiency. Aims to enhance team success and support organisational objectives.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Personal assistant
Charles Williams
Reading , West Berkshire
2024.03 - 2025.12
- Ensured client dignity and respect during personal care support, including dressing, showering, and toileting.
- Supported patients with daily living activities, enhancing overall quality of life.
- Transported clients to medical or dental appointments, groceries, errands, and work, facilitating access to essential services.
- Monitored health condition; ensured timely intervention in case of emergencies.
- Administered medication as prescribed for better health management.
- Prepared meals according to dietary requirements, maintained good nutrition.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
Bar assistant
The Lyndhurst
Reading , West Berkshire
2024.07 - 2024.11
- Provided friendly and efficient customer service for repeat business.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Mastered cocktail recipes to enhance drink menu variety.
- Replaced empty kegs promptly, ensuring uninterrupted service at the bar.
- Maintained clean and organised bar area to enhance customer experience.
- Ensured hygiene standards by thoroughly cleaning glasses and utensils after each use.
- Assisted in stock control, preventing shortages during peak hours.
- Handled cash till efficiently for smooth transactions.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Resolved customer issues professionally to sustain a positive bar atmosphere.
- Ensured compliance with legal drinking age by checking ID cards of patrons. diligently to ensure legal drinking age compliance.
- Rotated stock, paying attention to use-by dates.
Care home assistant
Runwood Homes
Ware, Hertfordshire
2018.12 - 2023.03
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Administered medications to ensure health stability.
- Monitored vital signs regularly to track health progress or detect anomalies early enough for medical intervention.
- Ensured proper patient hygiene by helping with bathing and dressing.
- Followed care plans accurately, ensuring consistency in care delivery.
- Responded promptly to calls for help, reducing distress and anxiety in patients.
- Documented daily observations accurately hence facilitating a comprehensive record of each resident's progression.
- Encouraged independence amongst residents through supportive guidance.
- Facilitated social activities for improved mental stimulation.
- Demonstrated empathy towards residents' feelings and concerns, fostering trust relationships.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Communicated effectively with family members, providing updates on resident's condition.
- Cleaned and organised living spaces to ensure a hygienic environment for residents., maintaining cleanliness of the environment.
- During my time at Runwood, I undertook various roles, starting as a domestic cleaner, during COVID-19 pandemic I was a key worker in a caring role at the same home, alongside activities co-ordinator, I also received training as a CTL (care team leader).
Education
Bachelor of Science - Human and Physical Geography
University of Reading
Reading 2021.09 - 2026.06
Skills
- Travel arrangements
- Calendar management
- Adaptable scheduling
- Time-Efficient service
- Problem-solving
- Resourcefulness
- Adaptability
- Leadership
- Communication skills
- Patience and tolerance
- Inventory management
- Facility maintenance
Timeline
Bar assistant
The Lyndhurst
2024.07 - 2024.11
Personal assistant
Charles Williams
2024.03 - 2025.12
Bachelor of Science - Human and Physical Geography
University of Reading
2021.09 - 2026.06
Care home assistant
Runwood Homes
2018.12 - 2023.03