KAYLEIGH HEALY

Nurtured family relationships as a fulfilling aspect of maternity leave.
Continued collaborating with clients to advance business initiatives, sustaining industry connections.
Evaluated career direction and ambitions while balancing work and family life.
Exhibited essential skills aligned with management opportunities in retail.

• Implemented company policies to ensure high standards of service delivery.
• Promoted an inclusive work environment through open dialogue amongst team members.
• Coordinated with supervisors to maintain consistency across shifts.
• Conducted performance appraisals to facilitate career development discussions.
• Assisted in recruitment processes, securing quality staff members.
• Enhanced team efficiency by implementing new scheduling practices.
• Fostered a positive work culture that boosted employee morale.
• Resolved customer complaints promptly, increasing customer satisfaction rates.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.

• Facilitated daily living skills training, boosting client self-sufficiency.
• Implemented care plans from healthcare professionals, enhancing patient well-being.
• Provided transportation for medical appointments, ensuring timely arrivals.
• Maintained comprehensive records of patient behaviour changes for healthcare team reference.
• Encouraged community involvement to promote social integration.
• Promoted mental stimulation through engaging conversations, reading, and games.
• Supported physical activity by assisting with exercises, improving overall health.
• Assured compliance with safety measures to prevent falls or accidents.

• Educated probationers on legal rights and responsibilities to promote informed decision-making.
• Managed caseloads to enhance tracking and accountability of probationers.
• Developed customised behavioural modification plans targeting offending patterns.
• Performed regular home visits to ensure compliance with court orders.
• Referred clients to supportive resources, including substance abuse treatment programmes.
• Facilitated community relationships through consistent communication and open dialogue.
• Provided vocational guidance to increase post-release employment opportunities.
• Conducted effective counselling sessions to support community reintegration.

• I worked as a medical secretary on a year contract with the NHS. This role included audio typing, accurate record keeping, and telephone contact with patients to reassure and update with details of their appointments.

• This position started as a volunteer while I was completing my Duke of Edinburgh at college.
• Created a positive work environment, resulting in higher employee morale.
• Improved customer service by implementing new procedures and protocols.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Handled stock control duties diligently preventing overstocking or shortages.
• Managed daily operations to ensure smooth running of the shop floor.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Minimised inventory loss for improved profit margins.
• Maintained high standards of store cleanliness, enhancing shopping experience for customers.
• Assisted in recruitment process to build an effective workforce.
• Undertook end-of-day cashing up duties, ensured accurate financial records.