Kayleigh Hamilton
Sittingbourne
Summary
Experienced line leader with a proven track record in enhancing team skills and operational efficiency across multiple industries. Demonstrates strong conflict resolution, adaptability, and problem-solving abilities, ensuring smooth production processes and high-quality standards. Adept at managing sensitive situations with empathy and professionalism, particularly in high-stress environments. Committed to continuous skill enhancement and effective time management to meet organisational goals. Career aspirations include further leadership roles that leverage active listening and customer service expertise to drive team success.
Overview
12
12
years of professional experience
Work History
Line Leader
ISS
Sittingbourne
02.2025 - Current
- Trained new staff on line operations, safety protocols, and quality standards to enhance team skills.
- Supervised production lines, monitoring team performance to meet operational targets efficiently.
- Coordinated end-of-line activities, ensuring correct packaging, labeling, and dispatching of products.
- Maintained organization of tools and equipment in good working condition.
- Resolved confrontations and disagreements between staff members to promote a collaborative environment.
Line Leader
IPL
01.2024 - 01.2025
- Executed prolonged periods of standing for twelve hours daily.
- Managed a dynamic work schedule to adapt to fluctuating demands.
- Performed multiple tasks simultaneously to enhance operational efficiency.
- Coordinated and prioritized daily responsibilities to meet deadlines.
- Instructed unfamiliar staff on safety protocols and quality assurance standards while managing administrative tasks.
- Collaborated with supervisors and engineers to strategize work operations and resolve production challenges.
Hospital 2 Home advisor
Abbott Laboratories
01.2022 - 01.2024
- Managed sensitive situations involving loss of children or loved ones.
- Assisted individuals confronting severe health challenges during critical times.
- Demonstrated empathy and kindness in all interactions.
- Exhibited patience while managing multiple high-stress communications.
- Operated effectively in a demanding environment, completing all responsibilities.
- Handled numerous calls per hour with professionalism and care.
Line Leader
COOK Kitchen
01.2018 - 01.2022
- Demonstrated rapid decision-making skills to enhance operational efficiency.
- Led a team of over 15 individuals to achieve daily and weekly goals.
- Maintained adherence to time management principles for optimal productivity.
- Exhibited problem-solving proficiency while adapting to changing circumstances with precision.
Crew member
McDonalds
11.2013 - 01.2018
- Delivered exceptional customer service while maintaining a neat and professional appearance.
- Resolved complaints promptly and professionally to enhance customer satisfaction.
- Handled currency and credit transactions quickly and accurately in high-paced environments.
- Demonstrated reliability and focus in all tasks to ensure operational efficiency.
- Followed food safety procedures alongside health and safety protocols.
- Adapted quickly to new processes and procedures as needed.
- Maintained professionalism in all interactions with customers and team members.
Education
GCSE - English Language, English Literature, Mathematics, Science, Statistics, History, Creative media, Dramatic Arts, Dramatic Arts double award, Creative Media
The Westlands Academy
01.2013
Production Design -
Canterbury College
Skills
- Active listening
- Positive attitude
- Skill enhancement
- Adaptability
- Conflict resolution
- Time management
- Customer service
- Problem solving
Timeline
Line Leader
ISS
02.2025 - Current
Line Leader
IPL
01.2024 - 01.2025
Hospital 2 Home advisor
Abbott Laboratories
01.2022 - 01.2024
Line Leader
COOK Kitchen
01.2018 - 01.2022
Crew member
McDonalds
11.2013 - 01.2018
GCSE - English Language, English Literature, Mathematics, Science, Statistics, History, Creative media, Dramatic Arts, Dramatic Arts double award, Creative Media
The Westlands Academy
Production Design -
Canterbury College