Kayleigh Green
Brandon,Suffolk
Summary
Driven professional with proactive approach to customer service management. Possesses strong problem-solving abilities and excellent communication skills, combined with knack for team leadership and customer relationship building alongside logistics and planning skills. Committed to enhancing customer satisfaction and driving operational improvements for business success.
Overview
17
17
years of professional experience
Work History
Vehicle Processing Centre Manager
Trans Global Logistics UK LTD
Mildenhall, Suffolk
05.2015 - Current
- Conducted global vehicle export and import for government contractor.
- Customer service manager.
- Problem solving and finding solutions to improve operations to avoid reoccurring issues.
- Working on a unique system to help manage daily operations and to remain compliant with the government contract
- Administration/Data Handling and Management to include handling of sensitive data.
- Oversaw daily operations to align with company vision and expectations to maintain best practices and quality standards.
- Addressed queries, provided valuable information and resolved issues to streamline communication.
- Formulated and submitted regular reports to inform management regarding status and progress of implemented procedures, most commonly KPI and cost management.
- Addressed customer complaints with professionalism, resolving issues promptly to maintain high satisfaction levels.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Managed, coached and developed high performing team to meet business objectives.
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Delegated work and priorities based on staff strengths to maintain highly productive operations.
- Achieved outstanding customer satisfaction through effective team management.
- Managed and coordinated 5 person team to be hardworking professionals.
- Built professional networks with other businesses.
- Controlled expenditures, comparing suppliers to achieve maximum cost-effectiveness.
Customer service supervisor
Esso
Mildenhall, Suffolk
08.2011 - 05.2015
- Maintained high levels of customer satisfaction through effective problem resolution.
- Controlled team performance by organising daily tasks and responsibilities.
- Enhanced customer service delivery by providing training to new staff members.
- Alleviated customer complaints, reducing escalations to management.
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Coordinated shift schedules to ensure full coverage during peak times.
- Maintained excellent health and safety standards for continued compliance.
- Directed and supervised front-of-house operations, upholding company standards.
- Knowledge of government legislation (age restricted products) and implemented control measures to ensure compliance.
- Ensured accurate cash handling by diligently adhering to company policies.
- Managed large sums of money for safekeeping and organised till balance at shift end.
- Managed stock levels for optimal business performance.
- Conducted regular stock takes, ensuring accurate inventory at all times.
Chef
McTaggarts Freehouse LTD
Ashill, Norfolk
11.2010 - 07.2011
- Improved customer satisfaction by creating innovative and appetising menu items.
- Streamlined kitchen operations for enhanced efficiency.
- Enhanced team productivity with effective delegation of tasks.
- Reduced food waste to improve profitability.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Collaborated closely with suppliers, secured fresh ingredients daily.
- Supervised all kitchen staff to maintain high quality standards.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
Customer assistant
Tesco
Watton, Norfolk
07.2007 - 11.2010
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Provided excellent customer service to ensure repeat business.
- Assisted customers with product selection to ensure satisfaction.
- Collaborated efficiently with team members to maintain smooth store operations.
- Stocked shelves regularly for easy access to products by customers.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled cash and card payments with accuracy.
Education
NVQ Level 3 - Professional cookery
City College Norwich
Norwich 2009 - 2010
Functional skills level 1 - Maths, English, Information Technology
City College Norwich
Norwich 2008 - 2009
NVQ Level 2 - Professional Cookery
City College Norwich
Norwich 2008 - 2009
NVQ Level 3 - Business Management
First for Skills
Mildenhall, Suffolk 2013 - 2014
Advanced Level Apprenticeship - Management, Business and Social Skills
First for Skills
Mildenhall, Suffolk 2013 - 2014
Functional Skills Level 2 - Maths, English and Information Technology
First for Skills
Mildenhall, Suffolk 2013 - 2014
Skills
- Leadership excellence
- Customer relations
- Customer Service
- Attention to Detail
- Written and verbal communication
- Customer complaint management
- Transit time optimisation
- Import/export support
- Logistics coordination
References
References available upon request.
Timeline
Vehicle Processing Centre Manager
Trans Global Logistics UK LTD
05.2015 - Current
Customer service supervisor
Esso
08.2011 - 05.2015
Chef
McTaggarts Freehouse LTD
11.2010 - 07.2011
Customer assistant
Tesco
07.2007 - 11.2010
NVQ Level 3 - Professional cookery
City College Norwich
2009 - 2010
Functional skills level 1 - Maths, English, Information Technology
City College Norwich
2008 - 2009
NVQ Level 2 - Professional Cookery
City College Norwich
2008 - 2009
NVQ Level 3 - Business Management
First for Skills
2013 - 2014
Advanced Level Apprenticeship - Management, Business and Social Skills
First for Skills
2013 - 2014
Functional Skills Level 2 - Maths, English and Information Technology
First for Skills
2013 - 2014
Similar Profiles
Celso TorresCelso Torres
Warehouse Supervisor at Trans Group/Scan Global LogisticsWarehouse Supervisor at Trans Group/Scan Global Logistics
Phuong LePhuong Le
Project Accounts at Trans Global LogisticsProject Accounts at Trans Global Logistics
linda Cobarlinda Cobar
Warehouse Manager at Trans Global LogisticsWarehouse Manager at Trans Global Logistics