Summary
Overview
Work history
Education
Skills
References
Timeline
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Kayleigh Dempsey

London

Summary

For the past eight years, I have dedicated myself to the customer service industry, possessing not only determination but drive and motivation to supply the best quality care a person can provide. Having worked in multiple sectors, from clothing to electronics to high-end jewellery, I have many transferable skills and am well-versed in educating myself on new and exciting products on the market. From online assistance to face-to-face aid, consumer satisfaction has always been and will always be, my first priority. I am currently seeking full-time employment to continue delivering meticulous quality service; retail is a fast-paced and competitive race, and I would be delighted to assist your company in doing so.

Overview

11
11
years of professional experience

Work history

Retail sales associate

B&M Retail
City of London
10.2022 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Contributed to sales targets through active promotion of products.
  • Boosted store reputation with excellent customer service skills.
  • Managed stock levels for optimal store performance.
  • Dealt with returns, ensuring customer satisfaction.
  • Maintained a tidy sales floor to enhance the shopping experience.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Provided product knowledge to customers for informed purchases.

Retail Sales Associate

CEX
Bromley
10.2021 - 10.2022
  • Offered hands-on assistance to customers by assessing customer needs and maintaining current knowledge of consumer preferences
  • Proactively assisted customers with questions, concerns, and item purchases while walking the sales floor
  • Handled stock intakes and output
  • Merchandised stock and placed advertisements to maximize sales.
  • Boosted store reputation with excellent customer service skills.

Online Sales Assistant

Capital Cash Ltd
Lewisham
02.2020 - 07.2020
  • Managed several online accounts (eBay, Webshop, etc) meeting targets of £60,000+ per month
  • Took professional photographs of products to sell on online platforms
  • Provided excellent customer service, ensuring customer satisfaction
  • Answered calls, responded to emails, and spoke with clients face-to-face.

Retail Assistant

Cash Converters
Croydon
11.2016 - 01.2020
  • Delivered dedicated customer service while building a loyal client base
  • Cleaned, merchandised and organized several stores
  • Consistently met my short and long-term targets
  • Handled customer complaints with empathy and composure
  • Proactively participated in meetings and helped create new practices
  • Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items.

Event Planner

The Maypole Project Charity
Orpington
10.2013 - 06.2019
  • Worked with multiple teams to organize activities, such as raffles and arts and crafts days
  • Created specialized advertisements, flyers, and displays to market charitable activities
  • Ensured the best customer service was provided in-store.

Education

A-Levels - English Literature, Photograpthy, History, Sociology

Sedgehill School
London

GCSEs -

Sedgehill School
London

Skills

  • Effective communication
  • Time management
  • Flexibility in scheduling
  • Cash handling
  • Visual merchandising
  • Customer service excellence
  • Returns processing
  • Inventory control
  • E-Commerce operations
  • Product display setup
  • Retail industry awareness
  • Merchandise replenishment

References

References available upon request.

Timeline

Retail sales associate

B&M Retail
10.2022 - Current

Retail Sales Associate

CEX
10.2021 - 10.2022

Online Sales Assistant

Capital Cash Ltd
02.2020 - 07.2020

Retail Assistant

Cash Converters
11.2016 - 01.2020

Event Planner

The Maypole Project Charity
10.2013 - 06.2019

A-Levels - English Literature, Photograpthy, History, Sociology

Sedgehill School

GCSEs -

Sedgehill School

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Kayleigh Dempsey