Kayleigh Best

• Handled complex itineraries ensuring seamless journeys for clients.
• Resolved customer complaints promptly ensuring high levels of satisfaction.
• Assisted customers with all aspects of travel planning leading to successful holidays.
• Kept up-to-date with latest industry trends to provide accurate information and advice.
• Conducted calls professionally and politely to maintain excellent service standards.
• Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
• Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
• Strived to reach set sales and revenue targets.

Spent a few months in Spain.

• Updated company policies leading to enhanced workplace safety standards.
• Maintained an organised workspace promoting productivity and efficiency.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Implemented and enforced robust filing systems for quick, accurate document retrieval.

• Participated actively in team meetings and trainings; stayed updated on latest childcare best practices.
• Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
• Improved fine motor skills in children by introducing age-appropriate crafting activities.
• Prepared daily activity schedules that promoted fun-filled learning experiences for children.
• Conducted regular parent-teacher meetings, fostering strong communication channels between nursery and home environments.
• Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
• Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
• Adhered strictly to hygiene standards whilst preparing meals and snacks; ensured overall well-being of children.
• Assessed individual learning needs of each child; tailored teaching methods accordingly.
• Developed trusting relationships with children, parents and staff.
• Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.

• Strengthened client relationships with clear communication and problem-solving skills.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Enhanced brand loyalty, provided excellent service at all times.
• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Recorded and processed customer data accurately.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.