Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kayleigh Barclay

Peacehaven,East Sussex

Summary

Personable Secretary with strong record of medical office administration. Liaises between healthcare personnel and patients to coordinate appointments, process payments and explain policies. Accurately updates patient records with firm adherence to confidentiality protocols.

Offering strong organisational skills and commitment to supporting healthcare professionals. Knowledgeable about managing schedules, handling patient records, and ensuring smooth office operations. Ready to use and develop communication, multitasking, and administrative skills in Personal Assistant role.

Adaptable and driven, looking to transition into role as Medical Secretary. Boasts strong organisational skills combined with excellent communication abilities. Aiming to streamline administrative processes and enhance patient service quality.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Reliable Secretary with 1 year industry experience. Offers excellent communication and good judgement to effectively meet team needs. Proactive planner and problem solver.

Reputation for hard work, punctuality and willingness to learn new things.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

Medical secretary

Opthamology
Peacehaven, East Sussex
08.2023 - 11.2024
  • Maintained patient confidentiality by adhering to strict data protection protection.
  • Scheduled appointments to reduce patient waiting times.
  • Facilitated clear communication between patients and healthcare providers.
  • Managed medical records, ensuring accuracy and accessibility.
  • Promoted a positive patient experience through professional telephone etiquette.
  • Developed friendly relationships with patients to improve their comfort level during visits.
  • Executed tasks given by healthcare professionals effectively leading to smooth workflow.
  • Answered phone enquiries and transferred calls to specific departments.
  • Photocopied and scanned documents to update patient records.
  • Addressed questions, escalating issues and complaints to management.
  • Registered information on database to maintain accurate and updated details.
  • Managed calendar and scheduled appointments for physicians and nurses.
  • Reminded patients regarding upcoming appointments to streamline schedule.
  • Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
  • Maintained tidy work area to support cleanliness and quality standards.
  • Processed referrals in [Software] with speed and accuracy to minimise delays to treatment.
  • Followed strict safety standards, patient protection requirements, and legal guidelines.
  • Shared communications between medical staff and patients.
  • Set new appointments, rescheduled appointments, and sent reminders.
  • Collected information from patients via face-to-face or telephone interviews.
  • Used spreadsheet software to track important data and identify administrative trends.
  • Answered phone calls and messages for [Number]-physician [ Type ] medical facility, scheduling appointments and handling patient inquiries.
  • Maintained updated calendar of appointments and special dates for healthcare team.

Catering Unit Manager

Caterlink
Peacehaven, East Sussex
08.2018 - 12.2018
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Catering assistant

Caterlink
Peacehaven, East Sussex
07.2016 - 08.2023
  • Prepared high-quality meals for customer satisfaction.
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Assisted in the preparation of buffet services, enhancing event experiences for clients.
  • Provided excellent customer service, ensuring guest satisfaction.
  • Executed food preparation tasks efficiently to meet dining deadlines.
  • Collaborated with other team members for smooth catering operations during events.
  • Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
  • Ensured freshness of ingredients by properly storing them according to food hygiene standards.
  • Upheld presentation standards by arranging food items attractively on serving trays and tables.
  • Enhanced customer experience by promptly addressing queries and complaints.
  • Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
  • Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
  • Followed recipes meticulously to maintain consistency in taste and quality.
  • Set up dining areas for special events, improving the overall ambiance.
  • Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
  • Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
  • Implemented hygiene protocols throughout daily duties ensuring safe food handling.
  • Assisted in training new staff members, fostering a supportive work environment.
  • Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
  • Served food and beverages to dining guests with outstanding customer service.
  • Cleaned preparation areas thoroughly to avoid cross-contamination.
  • Prepared service area and kitchen equipment as directed.
  • Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
  • Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
  • Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
  • Loaded and unloaded silverware and dishes into and from dishwasher.
  • Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
  • Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
  • Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
  • Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
  • Carefully prepared ingredients based on menus, portion control and agreed quality standards.
  • Stored clean tableware, platters and chaffing dishes in designated areas after each catering event.
  • Prepared food for high-capacity events to strict schedules.
  • Boosted customer satisfaction by preparing dishes to exact dietary needs.
  • Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
  • Portioned ingredients and garnishes to ready kitchen teams for service.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
  • Prepared simple food items, freeing up cooks to focus on complex work.
  • Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
  • Assembled dishes and finalised plating of customer orders.
  • Restocked chef workstations with fresh supplies throughout shifts.
  • Readied ingredients and food preparation areas to support smooth kitchen workflow.
  • Operated mixers, cutters and special equipment following health and safety protocols.
  • Completed final assemblies on dishes for service to customers.
  • Mastered different types of cuisine, catering to diverse needs.
  • Organised ingredients for planned dishes and associated garnishes.
  • Used correct ingredients and ratios in preparation for different dishes.
  • Measured, weighed and mixed ingredients following recipe formulae and procedures.

Retail supervisor

Annexe Stores
Peacehaven, East Sussex
08.2015 - 06.2017
  • Ensured customer satisfaction by providing excellent service.
  • Assisted customers, leading to repeat business.
  • Maintained cleanliness and organisation of the shop floor for a pleasant shopping experience.
  • Handled cash transactions accurately to minimise discrepancies.
  • Resolved customer complaints promptly for improved customer relations.
  • Arranged window displays attractively to draw in potential customers.
  • Supervised staff effectively, promoting a productive work environment.
  • Stocked shelves neatly, making it easier for customers to find items.
  • Increased brand visibility with strategic product placement.
  • Trained new employees to improve overall team performance.
  • Regularly updated knowledge on products offered enhancing sales techniques.
  • Created promotional strategies that increased overall store traffic.
  • Evaluated products to select mix meeting current customer demand.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Followed industry trends and set pricing strategies to maximise business returns.
  • Leveraged strong working knowledge of products and systems within [Type] industry.

Bartender

The White Hart
Newhaven, East Sussex
10.2005 - 02.2007
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Provided excellent service to customers, resulting in repeat business.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Recommended drinks to customers, increasing overall sales.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Resolved customer complaints promptly to maintain good relationships.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Collaborated with team members to provide seamless service during busy periods.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.
  • Input orders into register, calculated bills and collected payments.
  • Supported serving staff with fast, accurate beverage preparation.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Inspected customer identification to verify age against legal standards.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Kept bar service areas stocked with tea, coffee and espresso.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Maintained ready supply of counter-top snacks for guests.
  • Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.

Education

GCSEs -

Tideway
Newhaven, East Sussex
09.1997 - 07.2002

Skills

  • Patient liaison
  • Decision-Making prowess
  • Prioritisation expertise
  • Patient-Focused service
  • Confidentiality management
  • Integrity and trustworthiness
  • Professional empathy
  • Patient file organisation
  • Discretion and diplomacy
  • Typing proficiency
  • Multitasking mastery
  • Electronic health records management
  • Organisational acumen
  • Time management efficiency
  • Knowledge of medical software
  • Microsoft Office Suite
  • CarePortal
  • Organising referrals
  • Scheduling appointments
  • Complaint handling
  • Patient queries
  • Fast typing speed
  • Telephone etiquette
  • Patient correspondence management
  • Patient registration
  • Referral fast-tracking
  • Filing and photocopying
  • Appointment management
  • Team player
  • Interpersonal communication
  • Project scheduling
  • Multidisciplinary team collaboration
  • Sensitive information handling
  • Scheduling
  • Patient confidentiality
  • Empathetic communication
  • Appointment scheduling software

Affiliations

  • Spending time with my family, walking my dog and reading books

Timeline

Medical secretary

Opthamology
08.2023 - 11.2024

Catering Unit Manager

Caterlink
08.2018 - 12.2018

Catering assistant

Caterlink
07.2016 - 08.2023

Retail supervisor

Annexe Stores
08.2015 - 06.2017

Bartender

The White Hart
10.2005 - 02.2007

GCSEs -

Tideway
09.1997 - 07.2002

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Kayleigh Barclay