Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Kaylah Douglas

Dunfermline,Fife

Summary

Dynamic and service-oriented individual with extensive barista-trained expertise, adept at coffee machine operation and cold drink preparation. Demonstrates exceptional customer service excellence through a proactive work approach and energetic attitude, ensuring seamless customer interactions. Skilled in cash handling, order taking proficiency, and maintaining hygiene standards compliance in fast-paced settings. Committed to child safety procedures and resilience under pressure, aiming to enhance customer satisfaction while pursuing career growth in hospitality.

Overview

4
4
years of professional experience

Work history

Babysitter

Self employment
Dunfermline, Fife
01.2025 - Current
  • Demonstrated flexibility regarding scheduling needs resulting in high levels of parent satisfaction.
  • Assisted in developing reading skills through storytelling sessions promoting love for books among kids.
  • Kept living spaces neat and clean to maintain a proper hygienic environment.
  • Built strong relationships with families through trust and outstanding communication skills resulting in long-term babysitting contracts.
  • Responded appropriately to physical and emotional needs of the child, ensuring their comfort at all times.
  • Ensured child safety during indoor and outdoor activities for peace of mind of parents.
  • Taught manners and other socially appropriate behaviours enhancing interpersonal development among kids.
  • Provided assistance with personal hygiene tasks such as bathing, brushing teeth creating a routine for self-care among kids.
  • Received positive feedback from parents due to exceptional babysitting service provided consistently.
  • Developed positive, trusting relationships with groups of young children.
  • Upheld reliable routines to minimise children's stress and anxiety.

Team member

Bibidi Bubble Tea
Dunfermline, Fife
07.2021 - 12.2021
  • Managed cash register transactions for accurate record keeping.
  • Provided excellent customer service to enhance business reputation.
  • Conveyed product information effectively to customers, promoting sales.
  • Handled difficult customers, resulting in conflict resolution.
  • Upheld company policies strictly, fostering a compliant work environment.
  • Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
  • Achieved efficient workflow with proper time management.
  • Reduced waste by implementing recycling initiatives.
  • Delivered orders promptly, ensuring high levels of customer satisfaction.
  • Maintained high standards of food hygiene, securing customer trust.
  • Ensured workplace cleanliness with regular maintenance tasks.
  • Displayed teamwork skills to improve overall productivity.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Offered exceptional customer service with strong product knowledge.
  • Prepared and packaged orders with precise presentation skills.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.

Education

Scottish Qualifications Certificate -

Dunfermline High School
Dunfermline, Fife
08/2024 - 06/2025

Scottish Qualifications Certificate -

Dunfermline High School
Dunfermline, Fife
08/2022 - 06/2024

Skills


  • Energetic attitude
  • Proactive work approach
  • Multitasking expertise
  • Hygiene standards compliance
  • Resilience in fast-paced settings
  • Patience and composure
  • Customer interface skills
  • Cash handling skills
  • Customer service excellence
  • Order taking proficiency
  • Barista-trained expertise

Languages

Spanish
Intermediate

Affiliations

I have keen interest in SPFL and Formula 1 and also enjoy going to the gym. I have a wide taste in music genres and revel in attending different concerts when I can.

References

References available upon request.

Timeline

Babysitter

Self employment
01.2025 - Current

Team member

Bibidi Bubble Tea
07.2021 - 12.2021

Scottish Qualifications Certificate -

Dunfermline High School
08/2024 - 06/2025

Scottish Qualifications Certificate -

Dunfermline High School
08/2022 - 06/2024

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Kaylah Douglas