Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

kayla grubb

Burnham-on-Sea,burnham on sea

Summary

Dedicated professional with extensive expertise in patient care and customer service, excelling in medication administration, dietary management, and crisis management. Demonstrates exceptional skills in emotional support, personal hygiene assistance, and health and safety compliance. Proven ability to facilitate communication, resolve conflicts, and build empathy while ensuring patient safety through specialised equipment use. Adept at inventory management, point of sale operation, and food safety compliance with a keen attention to detail. Committed to enhancing team collaboration and training support to achieve organisational goals.

Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.

Offering compassion, patience, and strong interpersonal skills. Knowledgeable about providing support, ensuring comfort, and maintaining safe environment for individuals. Ready to use and develop communication, empathy, and organisational skills in care role.

Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.

Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Successful at cleaning and arranging checkout lanes to maintain professional, visual appeal. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

Security-conscious and customer-focused Cashier with top-notch teamwork and interpersonal communication skills. Keeps cash drawers accurate and secure with smooth payment processing and no losses.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Care assistant

bluebirds
Pontypool, Torfaen County Borough
07.2020 - 10.2022
  • Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Assisted in daily living activities for enhanced patient comfort.
  • Respected privacy and dignity of each resident during provision of care services.
  • Collaborated with healthcare team for effective patient care delivery.
  • Administered medication to patients, ensuring proper health management.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Responded promptly to emergency situations, ensuring safety of all residents.

Bar staff member

The iron duke
Pontypool, Torfaen County Borough
10.2018 - 06.2020
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Made cocktails for customer enjoyment.
  • Ensured customer satisfaction by providing excellent service.
  • Checked identification to maintain legal compliance.
  • Engaged in upselling techniques, boosting sales revenue.
  • Served customers to foster a friendly atmosphere.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Restocked bar efficiently during busy periods.
  • Adhered to health and safety regulations strictly.
  • Helped organise special events at the bar.

FOH team member

Nando's
Bristol, avon and somerset
06.2013 - 09.2015
  • Educated new staff on company policies and procedures to maintain high service standards.
  • Participated in team meetings contributing valuable suggestions for improvements.
  • Managed payments for food and beverage orders efficiently to avoid any discrepancies.
  • Conducted end-of-day clean-up tasks ensuring readiness for next business day.
  • Coordinated with kitchen staff for timely delivery of orders, resulting in satisfied customers.
  • Ensured adherence to health and safety regulations throughout the premises at all times.
  • Enhanced customer experience by providing exceptional service and maintaining cleanliness of facilities.
  • Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
  • Handled complaints swiftly, turning potentially negative situations into positive outcomes.
  • Prepared the dining area prior to opening hours for optimum readiness.

Education

GCSEs - English,Maths,Science,History

Marlwood grammar school
Bristol
09.2004 - 07.2009

Skills

  • Patient care
  • Medication administration
  • Dietary management
  • Crisis management
  • Emotional support
  • Personal hygiene assistance
  • Customer service
  • Team collaboration
  • Time management
  • Health and safety compliance
  • Conflict resolution
  • Communication facilitation
  • Empathy building
  • Problem solving
  • Training support
  • Bathing and dressing assistance
  • Interpersonal aptitude
  • Patient safety training
  • Experience with specialised equipment
  • Cash handling
  • Customer engagement
  • Inventory management
  • Point of sale operation
  • Order processing
  • Food safety compliance
  • Attention to detail
  • Upselling techniques
  • Emergency response
  • Patient support
  • Multi-tasking
  • Change giving
  • Challenge 25 compliance
  • Scanning items

Languages

English
Intermediate

Affiliations

Socialising, walks along the beach

Timeline

Care assistant

bluebirds
07.2020 - 10.2022

Bar staff member

The iron duke
10.2018 - 06.2020

FOH team member

Nando's
06.2013 - 09.2015

GCSEs - English,Maths,Science,History

Marlwood grammar school
09.2004 - 07.2009
kayla grubb