Kayla Agate

• Worked under guidance of experienced professionals to learn trade best practices and techniques.
• Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
• Learned wide range of simple and complex techniques from on-the-job training.
• Prioritized and accomplished multiple tasks within established timeframes.

• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Supervised supplies in inventory and submitted reorder requests.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Helped escorting children to school and back in taxis

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Trained on coffee machine
• Trained on deli bar
• Helped with stock takes
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• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Made crafted coffee and teas
• Opened the shop
• Closed the shop
• Cashing up

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
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• SM Support Advocate
• ▪ Weekly reports
• ▪ DRN Checks
• ▪ CML Checks
• ▪ Point of call for the team
• ▪ Store cleanliness – ensure cleaning rota and
• standards are followed
• ▪ NSF self-audits to ensure cleaning is followed

• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.