Kayin Zhen
Manchester,Greater Manchester
Summary
Experienced Moderator with knack for fostering positive online communities and ensuring compliance with guidelines. Successfully managed and resolved complex user disputes, enhancing overall platform harmony. Delivered clear, actionable feedback to team members, contributing to continuous improvement and user satisfaction.
Demonstrated record of accomplishment in proposing, outlining and writing engaging, fresh content. Logical and methodical with creative eye for details and diligence in producing exceptional work. Well-versed in building interest in readers, marketing writing, and critically approaching problems.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
TikTok Live Moderator
TGEN limited
Manchester
2025.06 - Current
- Handled user complaints with professionalism, maintaining a calm and harmonious environment.
- Strengthened company reputation by actively engaging with users on social media platforms.
- Cultivated positive environment for discussion by moderating comments and posts.
- Managed multiple online platforms simultaneously, achieving efficient workflow management.
- Provided support to users, ensuring smooth operation of forum activities.
- Ensured respectful communication by monitoring and addressing user behaviour.
- Organised regular meetings with fellow moderators resulting in improved cooperation and consistency.
- Worked on resolving disputes amongst members leading to more harmonious interactions.
- Collaborated with team to maintain the content integrity of the platform, ensuring relevance and appropriateness.
- Developed successful moderation policies, improving overall forum experience for users.
- Devised, reviewed and verified activity to meet strict moderation criteria.
- Managed livestreams with over 300 viewers and increased sales by 15%
Chinese Restaurant
New City Chinese
Manchester
2022.04 - 2026.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
Education
Master of Science - International Business Managment
University of Manchester
Manchester 2024.09 - 2025.06
Bachelor of Arts - Business & Marketing
Manchester Metropolitan University
Manchester 2020.09 - 2024.06
A-Levels - Economics
Cardinal Newman College
Preston 2018.09 - 2020.07
A-Levels - Business Studies
Cardinal Newman College
Preston 2018.09 - 2020.07
A-Levels - Psychology
Cardinal Newman College
Preston 2018.09 - 2020.07
Skills
- Multilingual Communication – Fluent in English, Mandarin Chinese, and Cantonese, enabling effective communication with diverse customers, colleagues, and stakeholders
- Adaptability – Able to adjust quickly to changing environments, priorities, and work demands while maintaining high performance
- Interpersonal Skills – Strong ability to build positive relationships and work effectively with people from different backgrounds
- Teamwork – Experienced in collaborating with others to achieve shared goals and support team success
- Customer Service – Friendly, approachable, and committed to providing excellent service and resolving issues professionally
- Time Management – Capable of prioritizing tasks, meeting deadlines, and working efficiently under pressure
- Problem-Solving – Able to identify challenges, think critically, and develop practical solutions
- Organisation – Strong planning and organisational skills with attention to detail
- Quick Learner – Able to rapidly acquire new skills, processes, and knowledge when required
- Digital Literacy – Competent in using Microsoft Office applications (Word, Excel, PowerPoint), email, and online collaboration tools
- Professional Communication – Confident in both written and verbal communication in professional settings
- Initiative – Proactive in identifying opportunities to contribute and improve processes
Languages
English
Proficient (C2)
Chinese (Cantonese)
Proficient (C2)
Chinese (Mandarin)
Proficient (C2)
Timeline
TikTok Live Moderator
TGEN limited
2025.06 - Current
Master of Science - International Business Managment
University of Manchester
2024.09 - 2025.06
Chinese Restaurant
New City Chinese
2022.04 - 2026.04
Bachelor of Arts - Business & Marketing
Manchester Metropolitan University
2020.09 - 2024.06
A-Levels - Economics
Cardinal Newman College
2018.09 - 2020.07
A-Levels - Business Studies
Cardinal Newman College
2018.09 - 2020.07
A-Levels - Psychology
Cardinal Newman College
2018.09 - 2020.07