Ka Yi Chan
Barista/Property Marketing Officer/Customer Services Office/Outbound Tour Leader
London
Summary
Experienced barista with a strong foundation in coffee preparation and customer service. Skilled in creating personalized coffee experiences and providing product recommendations in three languages to enhance customer satisfaction. Demonstrated success in mastering brewing techniques and upholding quality standards to deliver exceptional service. Diverse cultural and working experience background contribute to strong adaptability and effective communication with co-workers.
Overview
8
8
years of professional experience
4023
4023
years of post-secondary education
4
4
Certifications
Work History
Junior Coffee Specialist & Teaching Assistant
Rinku Coffee
12.2024 - 07.2025
- Specialized in coffee brewing techniques, quality control, and optimizing in-store coffee standards.
- Led customer workshops and internal staff training sessions on coffee preparation.
- Participated in coffee bean sourcing, roast profiling, and sensory evaluation.
- Assisted in developing seasonal specialty drinks, contributing to three best-selling menu items.
- Prepared and assisited in coffee workshops
Marketing Officer
First Group Holdings Limited
11.2022 - 04.2024
- Coordinated with internal divisions, consultants, and contractors, and participated in a handover team to ensure a smooth operation of the takeover and handover of flats.
- Coordinated with the operational team to handle defect requests, inquiries, and/or complaints during the Defect Liability Period.
- Prepared sales materials to educate and coordinate with sales property agents.
- Conducted daily briefings for sales property agents.
Customer Services Officer
Hong Kong Housing Society
05.2020 - 11.2022
- Coordinated with internal divisions, consultants, contractors, and participate in a handover team to ensure a smooth operation of the takeover and handover of flats.
- Coordinated with teammates to handle defect requests, inquiries, and/or complaints during the Defect Liability Period.
- Assisted in HOS 2022 resale operation.
- Prepared sales materials to fulfill the SPRA First-Hand Sales Ordinance.
- Conducted monthly market research for price comparison and budgeting.
- Prepared meeting minutes for seniors
Customer Service Representative
Sunflower Travel Service Limited
09.2018 - 05.2021
- Replied customer inquiries and complaints via counter, duty phone, and emails, and during the trips.
- Escorted and took good care of guests for outbound travel worldwide.
- Handled accidents and made prompt decisions.
- Developed and maintained relationships with tourists.
- Provided tourism knowledge, and promote a healthy travel attitude.
Customer Service Assistant
CDF-Lagardere Company Limited
12.2017 - 08.2018
- Replied to customer inquiries and complaints via the service counter, duty phone, and emails.
- Developed and maintained long-term relationships with potential and VIP customers, and provided a personal shopping experience to VIP customers based on customer preferences for liquor and tobacco.
- Developed and maintained relationships with the Tour Group Leader and group customers.
- Invited customers to join the membership program.
- Provided product knowledge and shared experiences with customers.
Education
Master of Science - Construction and Real Estate
The Hong Kong Polytechnic University
Hong Kong 09.2022 -
BA(Hons) - Tourism Management
Edinburgh Napier University
Edinburgh, United KingdomHigher Diploma - International Hospitality and Tourism Management
Hong Kong Institute of Vocational Education (Haking Wong)
Hong KongHong Kong Diploma of Secondary Education - Business Management And Economies
Law Ting Pong Secondary School
Skills
- Basic Latte-Art
- Microsoft application skills
- Experienced in writing in both Chinese and English
- Proficient in Cantonese, Mandarin, and English
Certification
Certificate in Property Management for Provisional Property Management Practitioner (Tier 2) Licence
ADDITIONAL INFORMATION
- Availability: immediately
Timeline
Basic Barista Course- UK TQUK Certification
03-2025
City and Guilds (C&G) International Barista Certificate
03-2025
White Grading - Latte Art Grading System (LAGS)
03-2025
Junior Coffee Specialist & Teaching Assistant
Rinku Coffee
12.2024 - 07.2025
Marketing Officer
First Group Holdings Limited
11.2022 - 04.2024
Master of Science - Construction and Real Estate
The Hong Kong Polytechnic University
09.2022 -
Certificate in Property Management for Provisional Property Management Practitioner (Tier 2) Licence
10-2021
Customer Services Officer
Hong Kong Housing Society
05.2020 - 11.2022
Customer Service Representative
Sunflower Travel Service Limited
09.2018 - 05.2021
Customer Service Assistant
CDF-Lagardere Company Limited
12.2017 - 08.2018
BA(Hons) - Tourism Management
Edinburgh Napier University
Higher Diploma - International Hospitality and Tourism Management
Hong Kong Institute of Vocational Education (Haking Wong)
Hong Kong Diploma of Secondary Education - Business Management And Economies
Law Ting Pong Secondary School
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