Kaye Williams
Wednesbury,Sandwell
Summary
Dedicated and compassionate professional with experience across family law, domestic abuse advocacy, supported living, and community support services. Skilled in trauma‑informed practice, safeguarding, crisis management, and supporting vulnerable individuals with complex needs. Experienced Paralegal Advocate with strong communication, documentation, and multi‑agency working skills. Proven ability to support clients through legal processes, provide high‑quality care, and work effectively in demanding environments. Recognised for academic achievement, resilience, and commitment to empowering others.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Paralegal/Advocate
Morgan Wiseman Solicitors
Luton, London
2025.12 - 2026.03
- Experienced paralegal advocate regularly commuting to Family Courts taking on as many as 3-4 cases daily instructed directly by clients in protective injunction matters and children law matters.
- Granted rights of audience under supervision, providing representation and advocacy support in hearings.
- Significant experience working within Manchester and Birmingham Family Courts, handling urgent and sensitive applications involving domestic abuse, Utilising extensive experience to address urgent applications related to domestic abuse, safeguarding concerns, and private law children disputes.
- Executed comprehensive dispute resolution strategies and consent order documentation, liaising with courts, police, and children's services to achieve collaborative outcomes.
- Prepared court filings, maintaining punctuality in submission deadlines.
- Compiled evidence for use at trial effectively.
- Collaborated with other paralegals for successful completion of complex cases.
- Facilitated initial pre‑court discussions to gather detailed case information, understand client instructions, and identify both parties’ positions, enhancing the quality of case analysis and ensuring effective early‑stage planning.
- Demonstrated balanced and trauma‑informed negotiation skills by engaging with a Respondent as a litigant in person in a manner consistent with his Human Rights Act article 8 right to family life, while prioritising and safeguarding my client’s rights and protection from significant risk of harm.
- Provided comprehensive and accessible guidance to clients by translating complex legal and safeguarding issues into clear, understandable terms. Empowered clients to navigate their circumstances with confidence, assess potential risks and outcomes, and make informed, strategic decisions about their next steps. This approach was reflected in receiving positive client feedback, including a Google review recognising the quality and impact of the support provided
- Maintained up‑to‑date knowledge of legislative developments—particularly the Domestic Abuse Act 2021—and communicated timely updates on court outcomes to the case manager to support informed decision‑making and risk management
- Maintained strict confidentiality of all sensitive information to uphold ethics standards.
Paralegal
Estai Law Solicitors
Birmingham, West Midlands
2024.04 - 2025.12
- During a three‑month period, I held dual roles as a Paralegal and Senior Support Worker. Although I was fully committed to both positions, the combined workload alongside responsibilities as the single parent of three became unsustainable. After careful consideration, choosing to step back from one role to maintain high standards of professionalism, wellbeing, and performance in work. This decision demonstrated commitment to delivering quality, reliable support in every position undertaken.
- As paralegal and advocate within family law, I managed high volume of cases concurrently, demonstrating strong organisational ability and sustained attention to detail.
- Maintained strict confidentiality of sensitive and privileged information, consistently upholding ethical and professional standards.
- Checking legal forms and documentation for accuracy prior to solicitor review, drafting and refining wide range of legal documents, and preparing comprehensive witness statements and court bundles that contributed directly to evidentiary strength of cases. liaised regularly with courts, barristers, external agencies, and expert witnesses to progress matters efficiently and coordinate hearings, trials, and procedural deadlines.
- Also handling court filings punctually and navigated legal databases with proficiency, retrieving relevant precedents swiftly to support strategic planning.
- Responsibilities extended to organising client files, with case load of 30 clients through access to legal aid and 3 private paying clients, advising clients on their rights and obligations, and supporting individuals in emotionally challenging circumstances with empathy and resilience.
- In advocacy settings, I represented clients under supervision, achieving wealthy number of positive outcomes around 25 out of 30 cases monthly through strong negotiation skills, constructive conflict resolution, and firm commitment to defending client interests.
- Applied knowledge of national and local legislation, VAWG framework, and key case law to assess risk in domestic abuse cases. This included drawing on the Harm Report (2020), which emphasises need for courts to recognise all forms of domestic abuse, including coercive control, in private law children proceedings. I also incorporated principles from Re T (Children: Risk Assessment) [2025] EWCA Civ 93, which reinforces importance of structured judicial reasoning and rigorous evaluation of risk when allegations of harm are raised.
- Alongside this, considered broader risk‑assessment indicators commonly relied upon in U.S. family court practice—such as those highlighted in domestic violence judicial guides—which assess contextual behaviours, escalation, threats, controlling conduct, and other lethality factors, even in the absence of physical violence.
- Using these frameworks together, identified contradictions in respondent’s behaviour, demonstrated how coercive control constitutes direct harm, and evaluated whether the threshold for significant risk of harm was met
- Provided comprehensive and accessible guidance to clients by translating complex legal and safeguarding issues into clear, understandable terms. Empowered clients to navigate their circumstances with confidence, assess potential risks and outcomes, and make informed, strategic decisions about their next steps.
Senior support worker
Salutem Care and Education
Worcester, Worcestershire
2024.11 - 2025.06
- Promoted to Senior Support Worker within a brand‑new supported living service, where I played a key role in establishing the provision from the ground up. I built and developed a strong and skilled team of 17 support workers to deliver high‑quality and consistent care to four young male adults with complex and challenging behaviours, ensuring the service operated safely, effectively, and in line with best‑practice standards.
In this role, I responded promptly to emergencies to protect the safety and wellbeing of all individuals, consistently upholding safeguarding procedures and the principles of dignity, respect, and person‑centred care. I worked collaboratively with families to develop personalised care plans and coordinated with medical professionals to deliver holistic, high‑quality support.
My practice focused on promoting autonomy and independence for individuals with learning disabilities by providing tailored guidance, supporting community participation, and empowering service users to build social skills and remain as independent as possible. I safeguarded all personal information in line with Data Protection Act requirements and provided exceptional emotional support, contributing to improved mental health and quality of life.
I maintained accurate records to support continuity of care and regularly engaged in training to keep my practice current. I safely administered medication and led team meetings to support effective service delivery. I was also responsible for training and assessing my team to ensure full competency in medication administration, safer people‑handling techniques, and safe LPD feeding procedures.
Additionally, I resolved conflicts between service users to maintain a calm, supportive environment and acted as a strong team leader—delegating tasks appropriately, supporting colleagues, and driving collaborative, high‑quality practice across the service.
Domestic Abuse Advocate
Black Country Womens Aid
West Bromwich, Sandwell
2023.04 - 2024.06
- In my role as Domestic Abuse Advocate, I provided trauma‑informed, person‑centred support to survivors of domestic abuse, including those experiencing high‑risk and complex situations.
- I carried out comprehensive risk assessments, developed robust safety plans, and offered practical and emotional support tailored to each client’s individual needs.
- I worked closely with police, social care, health services, housing providers, and MARAC partners to ensure clients received coordinated, effective protection and access to appropriate resources.
- I advised clients on their legal rights and supported them through civil and criminal justice processes, including applications for protective orders and preparation for court.
- I maintained accurate case management records, ensured confidentiality, and adhered strictly to safeguarding policies and data protection legislation.
- I utilised my strong communication and advocacy skills to empower clients, promote their autonomy, and help them navigate complex systems during times of crisis.
- My role required resilience, empathy, and calm, professional approach to managing distress, trauma responses, and crisis situations. I contributed to multi‑agency working, attended case conferences, and ensured clients’ voices were represented throughout decision‑making processes.
- Through consistent advocacy, safety‑focused practice, and collaborative working, I supported survivors in reducing risk, rebuilding stability, and regaining control over their lives.
Bank support worker
Salutem Care and Education
Dudley/Kidderminster , West Midlands
2023.04 - 2024.04
- While working as a Support Worker at Salutem, I was offered a position as Domestic Abuse Advocate. As I was extremely happy in my role at Salutem and valued organisation, I chose not to leave. Instead, I transferred onto a bank contract, enabling me to remain with the service and pick up shifts flexibly alongside my new advocacy role.
- During my time as Bank Support Worker within Salutem’s supported living and residential services, I provided high‑quality, person‑centred support to individuals with learning disabilities, autism, and complex behavioural needs.
- I responded promptly to emergencies, implemented safeguarding procedures, and ensured safety and wellbeing of all service users.
- My role involved developing personalised care plans in collaboration with families and professionals, coordinating effectively with medical teams, and promoting independence through daily living support, community engagement, and skill‑building activities.
- I delivered emotional, practical, and behavioural support to clients with diverse and often challenging needs, maintaining dignity, respect, and confidentiality at all times.
- I administered medication safely, monitored health needs, maintained accurate records, and adopted a consistent, therapeutic approach to de‑escalation and conflict resolution.
- I supported individuals to participate in meaningful activities, encouraged autonomy, and helped build confidence and social skills.
- I also contributed to team development by participating in training, sharing best practice, and ensuring high standards of care across shifts.
- My person‑centred approach, resilience, and strong communication skills enabled me to build trust with service users and promote positive outcomes within the service.
Support Worker
Salutem Care and Education
Kidderminster, Worcestershire
2022.04 - 2023.04
- As a Support Worker within a supported living service, I provided person‑centred care to adults with learning disabilities, autism, and complex behavioural needs.
- My role focused on promoting independence, dignity, and autonomy while ensuring safety, wellbeing, and consistent high‑quality support.
- I supported individuals with daily living tasks, personal care, medication administration, and community participation, encouraging the development of life skills and confidence.
- I built positive, trusting relationships with service users and responded calmly to challenging behaviours using therapeutic, de‑escalation‑focused approaches.
- I collaborated closely with families, healthcare professionals, and external agencies to deliver tailored support plans and maintain continuity of care.
- I maintained accurate records, adhered to safeguarding procedures, and upheld confidentiality in line with data protection requirements.
- Through compassionate practice, resilience, and strong communication skills, I helped service users achieve meaningful outcomes and maintain stability within their living environment.
Site cleaner
Black Country Living Museum
Dudley, West Midlands
2016.04 - 2022.04
- Worked as part of the museum’s WWII “Land Girls” re‑enactment team, helping bring history to life and showcasing the role of women during the wartime labour force.
- Engaged warmly with visitors, providing interactive, entertaining, and informative experiences that enhanced the authenticity and enjoyment of the events.
- Maintained high standards of cleanliness and hygiene across all public, staff, and operational areas to ensure a safe and welcoming environment.
- Completed a wide range of cleaning duties, including sweeping, mopping, dusting, sanitising touchpoints, and replenishing essential supplies.
- Cleaned and maintained toilets, sinks, and kitchen areas to support daily site operations and improve overall hygiene.
- Retrieved rubbish from across the site and carried out timely, safe waste disposal to keep indoor and outdoor areas clean and accessible.
- Supported large‑scale event nights by ensuring all spaces remained presentable and fully functional during fast‑paced, high‑footfall periods.
- Adapted successfully to the challenges of the COVID‑19 pandemic, following strict and frequently changing safety protocols while maintaining service quality.
Leisure attendant
Warners Norton Grange
Yarmouth, Isle of Wight
2003.06 - 2004.07
- In my role as Leisure Attendant and Lifeguard at a busy hotel resort, I ensured safety, comfort, and wellbeing of all guests using the leisure facilities.
- I monitored pool areas with full vigilance, responding calmly and efficiently to any incidents while maintaining high standards of water‑safety supervision.
- I carried out regular poolside checks, equipment inspections, and water‑quality tests to ensure compliance with health and safety regulations.
- Alongside lifeguarding duties, I supported smooth running of the leisure department by keeping facilities clean, accessible, and welcoming.
- I assisted guests and members with enquiries, provided excellent customer service, and maintained changing rooms, gym areas, and poolside spaces to resort standards.
- My role required strong attention to detail, clear communication skills, and ability to work effectively as part of a fast‑paced hospitality team.
Education
Bachelor of Arts - Applied Health and Social Care
2018.09 - 2022.06
Completed a Top‑Up degree BA in Applied Health and Social Care, enhancing my understanding of safeguarding frameworks, health policy, ethical practice, service delivery models, and multi‑agency collaboration. The programme strengthened my analytical skills, research abilities, and understanding of complex needs across diverse client groups, supporting my professional development within community, legal, and support‑based roles.
Foundation Degree in Science - Mental Health
2016.09 - 2018.06
Awarded a £1,000 Scholarship in recognition of my outstanding academic performance on the Access to Higher Education course.
Completed this Foundation Degree on a (non‑credited pathway) Although this route did not lead to a formally credited degree, my academic performance throughout the programme aligned with a 2:1–2:2 standard, reflecting strong commitment, consistent effort, and a solid understanding of the subject. This level of attainment demonstrates my ability to perform well in higher‑level study and manage academic workloads effectively.
Work Based Learning Placement | Brierley Hill Project
Brierley Hill — March 2026 to September 2020
During my placement at the Brierley Hill Project, I supported a wide range of community‑focused services including homelessness support, youth engagement, mental‑health support, and outreach work. I worked directly with individuals experiencing housing instability, offering practical assistance, emotional reassurance, and signposting to essential resources. I also supported young people through structured activities, mentoring, and early‑intervention programmes designed to build confidence, resilience, and positive decision‑making.
Within the mental‑health service, I assisted individuals experiencing crisis or ongoing difficulties by providing a calm, supportive presence and helping them access appropriate services. My outreach responsibilities involved engaging with vulnerable community members and connecting them with relevant organisations and support pathways. I additionally carried out administrative and reception duties, welcoming service users, handling enquiries, maintaining accurate case notes, and supporting the smooth daily operation of the service.
During this placement, I nominated the Brierley Hill Project for a Mentor Placement Award at the University of Worcester in recognition of the exceptional support, guidance, and development opportunities they provided — and the project went on to win the award. This achievement reflected both the quality of their mentorship and the strong professional relationship I built with the organisation. This placement significantly strengthened my communication, teamwork, and organisational skills, deepened my understanding of safeguarding and trauma‑informed practice, and reinforced my commitment to delivering compassionate, person‑centred support.
In my second year of the Foundation Degree, I nominated my mentor from the Brierley Hill Project for a Mentor within the Work Based Learning Placement Award at the University of Worcester. This nomination recognised his exceptional dedication, professionalism, and the unwavering support he provides 365 days a year to both service users and students. His contribution fully deserved recognition, and he subsequently won the award, reflecting the high standard of mentorship and commitment demonstrated within the project.
Institute Representative
Held the role of Institute Representative, serving as a key link between the institute, academic staff, and student body. I communicated student feedback, supported institute‑wide engagement, contributed to meetings, and helped promote a positive and inclusive learning environment.
Student Volunteering
Engaged in student volunteering that was formally recorded on my university degree transcript. This experience involved supporting a range of university and community projects, strengthening my teamwork, communication, organisation, and problem‑solving abilities while contributing positively to student engagement and community wellbeing.
Access to Higher Education - Health
2015.09 - 2016.06
As part of my Access to Higher Education course, I was selected to lead our group’s health promotion presentation. We chose to focus on breast cancer awareness, highlighting risk factors, early‑detection methods, preventative strategies, and the importance of routine screening. I coordinated the research, structured the presentation, delegated tasks within the group, and delivered key sections, demonstrating leadership, communication, and organisational skills.
Successfully completed my Access to Higher Education programme with overall Distinctions and two Merits, reflecting my strong commitment, high academic capability, and ability to perform consistently across multiple units. This achievement also contributed to being awarded a £1,000 Scholarship for academic excellence.
Diploma level 3 - Health and Social Care
2014.02 - 2014.08
As part of my work‑based Diploma, I completed a placement at Barnardo’s Children’s Centre, where I supported children and families within an early‑years setting. This involved assisting with developmental activities, promoting safeguarding, supporting parents, and contributing to a safe, nurturing, and child‑centred environment. The placement strengthened my understanding of child development, multi‑agency work, and practical support approaches used within family services.
I achieved high credit within my course of study, particularly for my in‑depth work in the Case Study module and my Independent Study module on Understanding Autism. These modules allowed me to demonstrate strong analytical skills, independent research capability, and a deep understanding of safeguarding, ethical practice, and the complexities of neurodiversity.
Case Studies
As part of my academic training, I undertook in‑depth case‑study work on the Baby P safeguarding case and the Dr Harold Shipman medical malpractice case. This involved analysing multi‑agency failings, professional accountability, and the breakdown of safeguarding processes that contributed to both tragedies. Through this work I developed a stronger understanding of risk assessment, early‑intervention principles, ethical responsibilities, and the importance of clear communication and information‑sharing across services to prevent harm. These case studies reinforced my commitment to safe practice, vigilance, and professional integrity in all client‑facing roles.
Understanding Autism, developing in‑depth knowledge of the autism spectrum, sensory differences, behaviour patterns, communication methods, and the impact of autism on daily life. The course strengthened my ability to deliver person‑centred support, apply inclusive strategies, and work confidently with autistic individuals across a range of settings.
Skills
- Advocacy support
- Civil litigation understanding
- Excellent judgment
- Strong work ethic
- Family court representation
- Dispute resolution tactics
- Domestic violence cases
- Reliable and trustworthy
- Empathy for clients
- Care plan development
- Learning disabilities support
- Therapeutic rapport building
- Positive behavioural support
- Autism support experience
- Motivational leadership
Accomplishments
Volunteer | Sure Start Children’s Centre (via Barnardo’s & Murray Hall)
November 2010 – April 2019
Volunteered with Sure Start Children’s Centre through my involvement with Barnardo’s and Murray Hall, supporting early‑years services, family‑focused programmes, and community outreach. I assisted with developmental play sessions, parent–child activities, and early‑intervention support, helping families access essential services and promoting positive child development.
Awarded Volunteer of the Year – Early Years in 2015, recognising my long‑standing commitment, reliability, and positive impact on children and families within the local community.
Certification
Level 2 Exercise to Music Course – HFE (Health & Fitness Education)
Successfully completed the Level 2 Exercise to Music (ETM) course with HFE, gaining comprehensive training in aerobic choreography, music‑led exercise instruction, safe coaching techniques, and class design. This course strengthened my understanding of anatomy and physiology, class structure, participant motivation, and inclusive fitness delivery. It also demonstrated my commitment to wellbeing, health promotion, and physical activity.
Gaps in Employment
During this period, I took time away from full‑time employment to focus on raising my three children, two of whom have neurodiverse needs. Managing the additional demands of supporting children with neurodiversity strengthened my organisational skills, patience, resilience, and ability to prioritise effectively under pressure. I became highly skilled in coordinating multiple responsibilities, advocating for their needs, and navigating professional and educational systems — all of which have enhanced my communication, empathy, and problem‑solving abilities.
This time allowed me to provide essential stability for my family while continuing to grow personally and professionally. Once the circumstances were more balanced, I returned to work with renewed commitment, quickly re‑establishing myself in roles across support work, advocacy, and legal services. The experience has given me deeper emotional intelligence, strong multitasking abilities, and a calm, adaptable approach — qualities that I bring confidently into my professional practice today.
Key Worker Role (voluntary)
Throughout COVID‑19 pandemic, the Black Country Living Museum open its doors to the first stage of the vaccination hubs I worked voluntary to ensure that the risk of infection was maintained with high standard of care during periods of intense uncertainty and operational pressure. I adhered to strict PPE and infection‑control protocols, managed increased workloads due to staffing shortages, and supported individuals experiencing heightened anxiety, isolation, and behavioural challenges. I quickly adapted to new procedures, communicated changes clearly to colleagues and service users, and ensured continuity of safe, person‑centred support despite rapidly changing national guidance. My resilience, flexibility, and commitment to safeguarding were essential in keeping clients protected and services running smoothly.
Work availability
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Sunday
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afternoon
evening
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Timeline
Paralegal/Advocate - Morgan Wiseman Solicitors
2025.12 - 2026.03
Senior support worker - Salutem Care and Education
2024.11 - 2025.06
Paralegal - Estai Law Solicitors
2024.04 - 2025.12
Domestic Abuse Advocate - Black Country Womens Aid
2023.04 - 2024.06
Bank support worker - Salutem Care and Education
2023.04 - 2024.04
Support Worker - Salutem Care and Education
2022.04 - 2023.04
University of Worcester - Bachelor of Arts, Applied Health and Social Care
2018.09 - 2022.06
University of Worcester - Foundation Degree in Science, Mental Health
2016.09 - 2018.06
Site cleaner - Black Country Living Museum
2016.04 - 2022.04
Dudley College of Technology - Access to Higher Education, Health
2015.09 - 2016.06
Dudley College of Technology - Diploma level 3, Health and Social Care
2014.02 - 2014.08
Leisure attendant - Warners Norton Grange
2003.06 - 2004.07