Kaye Savage

Dedicated and resilient Insurance Professional with extensive experience in the motor insurance sector. Specialist in managing the end-to-end customer journey, with a particular focus on sourcing, administrating policies, and resolving complex complaints. Proven ability to maintain a calm, empathetic, and professional demeanor when dealing with customers in highly stressful or difficult circumstances, such as during the claims process. Committed to providing a supportive service to a diverse client base while ensuring financial accuracy and regulatory compliance.

• Provided ongoing support post-sale ensuring continued customer satisfaction.
• Assisted customers in making informed decisions by providing detailed product information.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

• Reviewed and processed motor insurance claims, ensuring compliance with company policies.
• Liaised with clients and third parties to gather documentation and clarify claim details.
• Balanced workload efficiently to deliver consistent, high-quality service.
• Handled complex claims, facilitating improved resolutions.

• Processed claims efficiently ensuring compliance with company policies and regulations.

• Managed sales orders by coordinating with multiple departments to ensure timely fulfilment.