Kaye Mistry

Company Overview: LRQA is a private equity backed Global Assurance provider who employ 5,000 employees across 150 countries, specialising in compliance, cyber security, supply chain and ESG

Newly created role leading and transforming the Talent Acquisition and Onboarding function globally. Initial team size of 8 delivering a circa

300 hires per year - forecasted to deliver 700 hires by end of 2024

• Created Talent Acquisition roadmap aligned to strategic priorities
• Conducted comprehensive review of people, processes, technology and tools to assess current operational efficiency and effectiveness
• Doubled team size to 16 FTE with a view to right size and enhance overall service and productivity whilst maintaining costs
• Devised SLAs and KPIs (performance scorecard) with a view to implement in 2025 with a view to increase accountability and service delivery

Company Overview: A leading PE backed global talent solutions organisation dedicated to helping companies across the globe with their Talent Acquisition challenges. Cielo services 255 clients across 113 countries.

Newly created standalone role accountable for all Director Level + hiring Globally and Talent Acquisition Strategy optimisation / continuous improvement as well as supporting wider Human Capital related projects focused on the employee life cycle

• Executive Hiring of 6 FTE across various functions which resulted in cost avoidance of a circa $334,000 (staffing fees)
• Created content plan for the Alumni with a view to increase engagement and participation
• Creation of Talent Communities and content plan with a view to leverage future talent

Responsible for operational delivery of a 27FTE diverse Global Talent team across all line of business for a 4000 FTE business, as well as continuous improvement initiatives around the Talent Acquisition lifecycle.

• Successfully scaled up the Global Talent Acquisition function to support 71% growth
• Evaluated delivery model reduced headcount by 20% in high-cost locations, amounting to $500k savings
• Re-vamped requisition creation and approval process by creating greater accountability and ability to track and report within the ATS.
• Created Talent Acquisition Strategy to scale up hiring 250 FTE in India (new strategic location) in 4 months having repurposed headcount from North America which contributed towards a $9.2m cost saving.
• Introduced a performance scorecard to enhance service delivery across quantitative and qualitative areas.
• Evaluated people, process and technology and created roadmap to address gaps
• Led selection and assessment design for an internal Talent Development programme with a view to retain and grow talent which led to increase in GP as resource became fee earning.
• Increased internal mobility rate from 6% to 58% 2023

Company Overview: A Global Talent Solutions Consulting organisation headquartered in the US

• Led a team of recruiters and accountable for the overall delivery of E2E RPO solution for a Pharma client across the UK, The Netherlands and Japan.
• Overall responsibility for the E2E resourcing process, direct hiring, and candidate attraction across EMEA+ as defined in the SOW
• Rolling out and embedding the sourcing strategy, ensuring diversified sources and ROI across multiple markets
• Providing comprehensive training and coaching sessions for team members, including 1:1 sessions and quarterly performance reviews against KPIs
• Process design and implementation rollout of Avature (ATS)
• Led on strategic market mapping project for a Global Design Engineering client, which helped to inform where their Global Technology Centre for Excellence would sit.
• Launched and implemented a SharePoint site for hiring managers (Pharma Client)

Company Overview: A semi-governmental financial services entity based in Dubai, UAE going through transformation to become fully digital. I was a self-employed consultant brought in on a contract basis to provide advise and guidance on the entire E2E hiring process.

• Reviewed people, processes, and technology in conjunction with the future state business model
• Provided feedback and recommendations on the end-to-end resourcing process including candidate attraction
• Appointed directly Head of Cards, Head of Contact Centre, Head of Digital, and Head of Bancassurance
• Implemented assessment and selection design for growth talent

Employed via Resource Solutions as the provider of Talent Acquisition Services.

Company Overview: HSBC offers a range of banking products and services, including credit cards, accounts, loans, mortgages, investments, and online banking

• Directly accountable for hiring/recruitment plans across the organisation's three global businesses (private, commercial, and investment banking)
• Partnered with Heads of Business Lines on all resourcing initiatives
• Accountable for operational delivery and team management, including offshore team management in SA
• Drove KPIs and SLAs across the team to ensure and implement progress monitoring and identify critical areas for performance improvement
• Embedded the new delivery model of on- and offshore teams while fully accountable for managing complex business relationships as the first escalation point

Company Overview: Standalone role in region focused on partnering with CEO plus wider stakeholders to fill vacant roles in the blueprint designed to deliver against growth related to a new product launch and entity.

• Partnered with various Functional Leaders as a subject matter expert, providing advice and guidance on the local market and E2E Recruitment process
• Designed selection process for volume hiring
• Standalone role in region focused on partnering with CEO plus wider stakeholders to fill vacant roles in the blueprint designed to deliver against growth related to a new product launch and entity
• Filled 65 hires directly across a variety of functions
• $391k agency cost avoidance due to direct hiring
• Hired 5 GCC nationals hired (regulatory requirement)

Employed via IBM as the provider of Talent Acquisition Services. Regional Resourcing Lead for Commercial Banking, Investment Banking

Company Overview: HSBC offers a range of banking products and services, including credit cards, accounts, loans, mortgages, investments, and online banking.

• Designed and delivered redeployment initiatives and resourcing workshops for hiring managers
• Rolled out global graduate frameworks across the MENA region
• Contributed to the global ATS (Taleo) project rollout
• Assessment centre design and delivery
• Design and delivery of interview and selection workshop
• Led team of 5 FTE