Kaye Heasman
Cranbrook,KENT
Summary
Accomplished professional with extensive expertise in business administration, financial analysis, and operations management. Demonstrates strong organisational awareness and a thorough understanding of quality control standards. Proven track record in performance driving, staff management, and branch audit experience. Adept at profit and loss analysis, consistently contributing to the financial health of organisations. Career goal includes leveraging skills to drive operational excellence and profitability in a dynamic business environment.
Seasoned professional with focus on branch management. Ability to drive business growth and foster teamwork through strategic planning and problem-solving skills. Committed to achieving high customer satisfaction and meeting financial goals, capitalising on strong communication and leadership skills.
Passionate Branch Manager with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Property & Branch Manager
Rooms
Tunbridge Wells, Kent
10.2015 - Current
- Created and applied strategies to improve customer satisfaction
- Worked with board of directors to establish objectives and decisively lead operations.
- Ensured branch met all regulatory requirements for safe operation.
- Liaised with clients, resulting in strong relationships and repeat business.
- Put in place clear controls for financial administration and business management.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Served as official representative of organisation to public groups or government agencies.
- Partnered with management team to optimise operations and reduce costs.
- Reviewed and analysed sales data to identify growth opportunities.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Built partnerships with local businesses fostering community relations.
- Provided excellent customer service, securing client loyalty.
- Led team meetings to foster communication and collaboration.
- Managed daily operations to ensure smooth running of the branch.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Maintained organisational compliance with applicable legislation and regulations.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented new training programmes for improved staff performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Increased tenant satisfaction by addressing and resolving complaints promptly.
- Managed multiple rental properties with outstanding planning and organisation.
- Carried out reference and credit checks on new clients.
- Negotiated lease contracts to secure favourable terms for property owners.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
- Advised customer on contract law and property law.
- Tracked expiring leases proactively; initiated renewal conversations ahead of deadlines.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
- Coordinated repair work, minimising disruption to tenants.
- Liaised with property owners and prospective new customers.
Cafe chef
J Sainsbury
Tunbridge Wells, Kent
12.2012 - 03.2014
- Forecasted demand and orders optimum level of supplies to prevent spoilage.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Maximised restaurant capacity by coordinating seamless, efficient meal services.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Trained junior staff members to improve kitchen efficiency and teamwork.
- Assisted in inventory management for efficient stock control.
- Upheld cleanliness of kitchen premises for optimal health and safety conditions.
- Tracked ingredient use and portioning, identifying opportunities to reduce costs and improve profitability.
- Managed food preparation processes to ensure timely service.
- Prepared fresh ingredients daily, ensuring utmost freshness in dishes.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Adapted quickly to menu changes, maintaining high-quality food delivery under pressure.
Bar team leader
The Robin Hood
Tunbridge Wells, Kent
11.2010 - 03.2012
- Followed food safety and hygiene requirements to protect guests.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Completed end-of-day cleanup to reset bar for next day.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Conducted thorough training sessions to improve staff competence.
- Monitored cash handling procedures to maintain financial integrity.
- Maintained high standards of cleanliness within the bar area.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Welcomed guests with friendly conversation and fun atmosphere.
- Delivered excellent customer service whilst leading a busy bar environment.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Kitchen/Shift Manager
JD Wetherspoons
Manchester
06.2002 - 03.2010
- Streamlined operations by implementing efficient work procedures.
- Trained new hires and set up mentoring relationships to drive team performance.
- Coordinated with team members for seamless shift transitions.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Established and maintained organised working environment for team of 15-30
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Resolved customer complaints promptly to maintain high service standards.
- Optimised shift schedules to improve operational efficiency.
- Ensured health and safety measures in line with company regulations.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Supervised activities of workers and enforced safety regulations.
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Managed inventory control, reduced wastage.
- Increased revenue by upselling and recommending products.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Completed opening and closing procedures, from product replenishment to budget control.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Managed on-site evaluations, internal audits and customer surveys.
- Monitored and updated stock levels and inventory databases.
- Improved efficiency and productivity by acquiring new skills.
- Replenished stock and processed deliveries to maximise product availability.
- Kept appropriate stock levels to match expected demand.
- Served customers to drive sales and deliver top-quality experiences.
- Overcame challenging scenarios under pressure to maintain smooth kitchen operation.
- Ensured adherence to safety regulations by conducting regular checks of equipment.
- Managed portion control guidelines to minimise waste whilst maximising profitability.
- Delegated tasks effectively, ensuring optimal use of available resources.
- Trained junior staff on kitchen processes to meet food preparation standards.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Led by example in providing customers with attentive, professional restaurant service.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Contributed to positive dining experiences through efficient back-of-house operations.
- Facilitated open communication lines between front-of-house and back-of-house teams.
Catering Assistant
Relish
Tunbridge Wells, Kent
08.2001 - 06.2002
- Portioned ingredients and garnishes to ready kitchen teams for service.
- Collaborated with other team members for smooth catering operations during events.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
- Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
- Collected, washed and sanitised dishes and cooking utensils.
- Enhanced customer experience by promptly addressing queries and complaints.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Set up dining areas for special events, improving the overall ambiance.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Mastered different types of cuisine, catering to diverse needs.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
Jewellery Salesperson
Claybrooks Jewlers
Tunbridge Wells, Kent
06.2000 - 08.2001
- Cleaned and maintained display cases, ensuring a visually appealing environment for customers.
- Recommended and provided personal advice on pieces of jewellery based on customer needs and preferences.
- Informed customers about exact amount of carats and percentage of gold for pieces of jewellery.
- Assessed and estimated value of used metal and gems based on age and current market rates.
- Organised contents of storage area to improve inflow and outflow of stored items.
- Resolved customer inquiries for returns , exchange of merchandise or refunds following organisational guidelines.
- Ensured safe storage of valuable items, maintaining security at all times.
- Set up counter and organised stands for merchandise display areas to attract attention of prospective customers.
- Tagged products quickly and accurately with price tags and stickers.
- Achieved sales targets with excellent customer service skills.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Participated in staff training sessions, constantly improving product knowledge and selling techniques.
- Carried out active selling from initial customer greeting.
Education
Some College (No Degree) - GCSE
Sandown Court Community Collage
Tunbridge Wells,Kent 09.1995 - 07.2000
Skills
- Business administration
- Financial analysis
- Organisational awareness
- Quality control standards understanding
- Performance driving
- Operations management
- Staff management
- Branch audit experience
- Profit and Loss Analysis
- Maintenance
Affiliations
- Gardening
- Reading
Certification
Personal License
References
References available upon request.
Timeline
Property & Branch Manager
Rooms
10.2015 - Current
Cafe chef
J Sainsbury
12.2012 - 03.2014
Bar team leader
The Robin Hood
11.2010 - 03.2012
Kitchen/Shift Manager
JD Wetherspoons
06.2002 - 03.2010
Catering Assistant
Relish
08.2001 - 06.2002
Jewellery Salesperson
Claybrooks Jewlers
06.2000 - 08.2001
Some College (No Degree) - GCSE
Sandown Court Community Collage
09.1995 - 07.2000
Personal License
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