Kayden Kelly Todd
London,Harrow
Summary
Friendly and reliable individual with 12 month of experience working as a Customer Services Assistance (Internship). Developed strong communication and customer service skills while managing client relationships independently. Eager to start a career in retail and sales, providing excellent customer service and contributing positively to a team environment.
Overview
3
3
years of professional experience
Work history
Customer Service Intern
SRP Associates LTD
London, Brentford
2024.03 - 2025.03
- Communicated with customers regularly via phone and emails.
- Provided support and responded to customer enquiries.
- Built and maintained positive client relationships.
- Managed workload independently and met deadlines.
- Handled customer issues and worked towards solutions.
- Maintained organised records of interactions.
- Streamlined communication processes for efficient customer interaction.
- Escalated complex issues for quick resolution and enhanced customer satisfaction.
Care assistant
Threen House Nursing Home
London, Ealing
2023.01 - 2024.03
- Adhered strictly to professional standards, regulations and policies at all times while executing
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Provided emotional support to patients, improving their mental wellbeing.
Work Experience
Berrymede Junior School
London
2022.07 - 2022.07
- - Assisted students with learning difficulties, demonstrating patience and effective communication skills.
- - Supported teachers with daily classroom activities and administrative tasks, gaining insight into a structured work environment.
Education
NVQ Level 3 - Extended Diploma to the Uniformed Services (OG)
City of Westminster College
Westminster 2025.09 -
Motor Vehicle Level One - Mechanical
City of Westminster College
2024-08
GCSEs - English Language and Literature
Chelsea Academy
London 2018.09 - 2023.06
Skills
- Good team player
- Good communicator
- Able to adapt quickly into a new team
- Punctual and reliable
- Proactive issue anticipation
- Personal organisation
- Social media platform use
- Adaptable to customer moods
- Motivated self-starter
- Positive attitude
- Customer Service
Volunteer Experience
Treen House Nursing Home, Volunteer, 2022-01, 2023-12, - Engaged with elderly residents through conversation and activities, fostering a supportive and caring environment., - Assisted with recreational activities, demonstrating empathy and a proactive approach to supporting others.
References
Available upon request.
Hobbies and Interests
- I Enjoy running and keeping fit, which help maintain focus and physical well being. Passionate about art and regularly engage in drawing, finding it a creative outlet for relaxation.
- Enthusiastic about puzzles and problem solving challenges, which enhances my critical thinking skills.
- I enjoy watching documentaries and anything that gives me knowledge.
Timeline
NVQ Level 3 - Extended Diploma to the Uniformed Services (OG)
City of Westminster College
2025.09 -
Customer Service Intern
SRP Associates LTD
2024.03 - 2025.03
Care assistant
Threen House Nursing Home
2023.01 - 2024.03
Work Experience
Berrymede Junior School
2022.07 - 2022.07
GCSEs - English Language and Literature
Chelsea Academy
2018.09 - 2023.06
Motor Vehicle Level One - Mechanical
City of Westminster College