Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kaydeen Henderson

London

Summary

Highly motivated individual with a strong attention to detail, a passion for working with people, and a commitment to excellence. Skilled in fostering a welcoming and friendly environment. A dedicated multitasker with the ability to collaborate effectively with colleagues and diverse groups to consistently exceed expectations. Known for a fast-paced, positive approach and a strong work ethic, with a deep passion for delivering exceptional quality and service.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
3
3
Certifications

Work History

Volunteer Worker

Hackney Door Ways East
London, England
2 2023 - 5 2023
  • Warmly greeted guests, ensuring customers felt comfortable and welcomed upon arrival.
  • Fostered strong customer relationships by going above and beyond to assist and support residents in need.
  • Contributed to fundraising initiatives to successfully raise money for various causes.
  • Used strong interpersonal communication skills to convey information to others such as staff and individuals who stayed in the shelter.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Bartender/Waitress

Wetherspoons
London
09.2018 - 01.2021
  • Greeted customers with a warm, professional demeanor, ensuring a positive shopping experience
  • Adhered to store policies and procedures, reducing errors and enhancing customer service quality
  • Accurately operated the cash register, credit card machine, and other electronic equipment to facilitate smooth transactions
  • Assisted customers in locating products and provided detailed information about items to meet their needs.
  • Supported needs of 10 - person wait staff who attended to specific needs of countless customers daily.

Office Administrator

Ideal Handyman
03.2017 - 12.2018
  • Coordinated weekly meetings and appointments to ensure efficient scheduling
  • Greeted customers and guests in a friendly, professional manner, providing excellent first impressions
  • Managed incoming packages, mail, emails, and phone calls with attention to detail
  • Organized travel arrangements for employee's transportation
  • Ordered and maintained office supplies, ensuring stock levels of stationery and other essentials.

Theatre Usher

Bernie Grant Art Centre
London, England
05.2016 - 11.2018
  • Distributed event information and marketing materials directly to attendees
  • Coordinated with team members through radio communication for seamless event operations.
  • Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Managed 260 customers during shows and events.

Receptionist

Bernie Grant Art Centre
London, England
09.2015 - 06.2018
  • Provided courteous and professional customer service, creating positive first impressions to enhance the company's reputation
  • Ensured the reception area remained clean and organized to create a welcoming environment for visitors
  • Collaborated efficiently with customers and staff to support smooth business operations
  • Managed clerical duties such as copying, faxing, and file organization
  • Answered and directed incoming calls through a multi-line telephone system to the appropriate staff members
  • Utilized Microsoft Office to track information, update records, and draft correspondence.

Catering

Bernie Grant Art Centre
London
10.2015 - 12.2015
  • Managed high-volume catering operations for special events, ensuring efficient service delivery
  • Collaborated with the catering team to provide smooth and seamless meal experiences for guests
  • Maintained cleanliness and hygiene by thoroughly cleaning crockery, cutlery, and service utensils
  • Handled guest inquiries and requests with professionalism and courtesy.

Volunteer Coach

Redbridge College
London, England
09.2014 - 01.2015
  • Ensured student safety by regularly inspecting and maintaining sporting equipment in optimal condition
  • Enhanced gameplay through confident demonstrations of skills and providing constructive feedback to improve technique and form
  • Excelled in a fast-paced environment with high energy and enthusiasm
  • Collaborated effectively with team members to meet and exceed target outcomes
  • Strong communication and active listening skills to foster a supportive and engaging environment.
  • Passionate about learning and committed to continual improvement.

Education

AAT level 2 -

Newham College
London
09.2015 - 03.2017

Business Level 2 -

Redbridge College
London
09.2013 - 07.2014

GCSE -

Raines Foundation School
London
09.2007 - 01.2012

Skills

Computer Skills

Adaptability

Teamwork

Time Management

Communication

Communication Skills

Customer Service

Certification

05/01/24, Customer Service - Level 1, Career Camp

Languages

English

Timeline

Bartender/Waitress

Wetherspoons
09.2018 - 01.2021

Office Administrator

Ideal Handyman
03.2017 - 12.2018

Theatre Usher

Bernie Grant Art Centre
05.2016 - 11.2018

Catering

Bernie Grant Art Centre
10.2015 - 12.2015

Receptionist

Bernie Grant Art Centre
09.2015 - 06.2018

AAT level 2 -

Newham College
09.2015 - 03.2017

Volunteer Coach

Redbridge College
09.2014 - 01.2015

Business Level 2 -

Redbridge College
09.2013 - 07.2014

GCSE -

Raines Foundation School
09.2007 - 01.2012

Volunteer Worker

Hackney Door Ways East
2 2023 - 5 2023

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Kaydeen Henderson